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London in 2008/9 The Place Survey Gary Welch Ipsos MORI 26 th June 2009

London in 2008/9 The Place Survey Gary Welch Ipsos MORI 26 th June 2009. Hot off the press – it’s out at last !!!. The Place Survey…. Measures 18 of the new ‘citizen perspective’ National Indicators (NIs) A core questionnaire was supplied by Communities and Local Government.

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London in 2008/9 The Place Survey Gary Welch Ipsos MORI 26 th June 2009

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  1. London in 2008/9The Place SurveyGary WelchIpsos MORI26th June 2009

  2. Hot off the press – it’s out at last !!!

  3. The Place Survey….. • Measures 18 of the new ‘citizen perspective’ National Indicators (NIs) • A core questionnaire was supplied by Communities and Local Government. • A total of 182,500 questionnaires were mailed out across the 33 Boroughs to randomly selected addresses between October and December 2008 • Data weighted centrally by Audit Commission for sex, age and ethnicity to the known profile of each Borough, and adjusted for household size. • Results are based on 54,345 completed questionnaires (response rate of 31%)

  4. The key trends

  5. We’re happier with where we live Q Overall, how satisfied or dissatisfied are you with your local area as a place to live? Average London Inner London Outer London 85% 80% 80% 80% 75% 75% Satisfaction 75% 73% 71% 70% 69% 66% 65% 2006 2008 Year surveyed Source: Ipsos MORI Base: Place Survey 2008/09 (352 local authorities), BVPI 2006 and 2003 (387 local authorities)

  6. …and reduction of ASB as a problem Q Thinking about this local area, how much of a problem do you think each of the following are… 7 strand ASB index Average London Inner London Outer London 45% 45% 43% 41% 38% 35% 30% Problem 29% 27% 28% 26% 25% 23% 20% 15% 2003 Year surveyed 2006 2008 Source: Ipsos MORI Base: Place Survey 2008/09 (352 local authorities), BVPI 2006 and 2003 (387 local authorities)

  7. But satisfaction with Council is down Q How satisfied or dissatisfied are you with the way your local council runs things? Average London Inner London Outer London 60% 57% 56% 55% 55% 54% 55% 52% 53% 51% 50% 51% 49% Satisfaction 46% 45% 45% 40% 35% 2003 Year surveyed 2006 2008 Base: Place Survey 2008/09 (352 local authorities), BVPI 2006 and 2003 (387 local authorities) BVPI 2003 Inner London mean excludes Islington, Newham and Tower Hamlets, BVPI 2003 Outer London mean excludes Croydon Source: Ipsos MORI

  8. Satisfaction with your local authority % overall satisfied (satisfied + very satisfied) London – 49.5% Outer London Inner London Base: 2008/9 Place Survey for the London Councils Consortium (33 London Boroughs, 50,597 responses)

  9. …because people don’t feel informed? Q Overall, how well informed do you feel about local public services? % Informed 38% All council average 41% Districts 37% Mets & Unitaries 37% London boroughs 40% Inner London 36% Outer London Base: Place Survey 2008/09 (131 local authorities: 59 district councils, 33 London boroughs, 25 Metropolitan districts and 14 unitary authorities) Source: Ipsos MORI

  10. Value for money Q To what extent do you agree or disagree that your local authority provides value for money? % Agree Base: Place Survey 2008/09 (131 local authorities: 59 district councils, 33 London boroughs, 25 Metropolitan districts and 14 unitary authorities) Source: Ipsos MORI

  11. To what extent do you agree or disagree that your local council provides value for money? % overall agree (tend to agree + strongly agree) London – 34.7% Outer London Inner London Base: 2008/9 Place Survey for the London Councils Consortium (33 London Boroughs, 50,597 responses)

  12. Fewer see rubbish or litter lying around as a problem Q Thinking about this local area, how much of a problem do you think each of the following are… rubbish or litter lying around? Average London Inner London Outer London 65% 61% 60% 59% 54% 56% 55% 53% 50% 52% Problem 47% 45% 45% 45% 44% 42% 40% 39% 35% 30% 2003 Year surveyed 2006 2008 Source: Ipsos MORI Base: Place Survey 2008/09 (131 local authorities), BVPI 2006 and 2003 (387 local authorities)

  13. …..but people are still cross about it Q How satisfied or dissatisfied are you with each of the following services provided or supported by your local authority?… keeping public land clear of litter and refuse Average London Inner London Outer London 80% 70% 67% 65% 63% 63% Satisfaction 60% 60% 58% 56% 57% 52% 50% 51% 40% 2003 Year surveyed 2006 2008 *2006 question wording: How satisfied or dissatisfied are you that the local authority has kept this land clear of litter and refuse. Base: Place Survey 2008/09 (352 local authorities), BVPI 2006 and 2003 (387 local authorities) Source: Ipsos MORI

  14. Cohesion under pressure Q To what extent do you agree or disagree that your local area is a place where people from different backgrounds get on well together? Average London Inner London Outer London 85% 81% 80% 79% 77% 76% Satisfaction 75% 75% 70% 65% 2006 2008 Year surveyed Source: Ipsos MORI Base: Place Survey 2008/09 (352 local authorities), BVPI 2006 and 2003 (387 local authorities)

  15. Satisfaction with local police forces similar to that of councils Q Please indicate how satisfied or dissatisfied you are with each of the following public services in your local area?…Your local police force % Satisfied 47% All council average 45% Districts 49% Mets & Unitaries 50% London boroughs 50% Inner London 50% Outer London Base: Place Survey 2008/09 (121 local authorities: 49 district councils, 33 London boroughs, 25 Metropolitan districts and 14 unitary authorities) Source: Ipsos MORI

  16. …but satisfaction with GPs is higher Q Please indicate how satisfied or dissatisfied you are with each of the following public services in your local area?…Your GP % Satisfied 77% All council average 80% Districts 75% Mets & Unitaries 69% London boroughs 67% Inner London 70% Outer London Base: Place Survey 2008/09 (121 local authorities: 49 district councils, 33 London boroughs, 25 Metropolitan districts and 14 unitary authorities) Source: Ipsos MORI

  17. …as is with hospitals Q Please indicate how satisfied or dissatisfied you are with each of the following public services in your local area?…Your local hospital % Satisfied 65% All council average 67% Districts 64% Mets & Unitaries 56% London boroughs 57% Inner London 55% Outer London Base: Place Survey 2008/09 (121 local authorities: 49 district councils, 33 London boroughs, 25 Metropolitan districts and 14 unitary authorities) Source: Ipsos MORI

  18. and dentists Q Please indicate how satisfied or dissatisfied you are with each of the following public services in your local area?…Your local dentist % Satisfied 54% All council average 56% Districts 53% Mets & Unitaries 47% London boroughs 40% Inner London 51% Outer London Base: Place Survey 2008/09 (121 local authorities: 49 district councils, 33 London boroughs, 25 Metropolitan districts and 14 unitary authorities) Source: Ipsos MORI

  19. What is driving these perceptions? Aspects within your control?

  20. Satisfaction with local area vs ASB Westminster Hackney Tower Hamlets Newham Barking & Dagenham Source: Ipsos MORI Base: All valid responses, 323 local authorities, Place Survey 2008/09

  21. Drivers of ASB: understanding where to focus your efforts Positive drivers Negative drivers Safe to go out after dark 12% - 27% People not treating each otherwith respect Keeping public land clear oflitter and refuse 11% Anti-socialproblems - 6% Social/council renter 10% Safe to go out during the day - 6% Satisfied with local transportinformation 9% Parents take enough responsibilityfor the behaviour of children - 5% 7% Ethnicity - white Most need improving –clean streets Successfully deal with issues 6% Source: Ipsos MORI 42.1% of variation explained by model

  22. But there are things you can do…Quality of life heavily impacted by- sense of belonging- ASB, respect and liveability- services provided by key agencies like the council and police

  23. Local public services really matter to a sense of place Positive drivers Negative drivers 15% Belong to immediateneighbourhood - 6% People not treating each otherwith respect 14% Satisfaction with the way thelocal council runs things 11% Safe to go out during the day Satisfied withlocal area - 6% People using or dealing drugs 8% Satisfied with parks andopen spaces Safe to go out after dark 7% Noisy neighbours or loudparties - 5% Keeping public land clear oflitter and refuse 5% Vandalism, graffiti and otherdeliberate damage to property Local public services working tomake the area cleaner and greener - 4% 5% Satisfied with local police force 5% Rubbish and litter lying around - 4% People from different backgroundsget on well together 5% Source: Ipsos MORI 38.7% of variation explained by model

  24. Local public services really matter to a sense of place Positive drivers Negative drivers 15% Belong to immediateneighbourhood - 6% People not treating each otherwith respect 14% Satisfaction with the way thelocal council runs things 11% Safe to go out during the day Satisfied withlocal area - 6% People using or dealing drugs 8% Satisfied with parks andopen spaces Safe to go out after dark 7% Noisy neighbours or loudparties - 5% Keeping public land clear oflitter and refuse 5% Vandalism, graffiti and otherdeliberate damage to property Local public services working tomake the area cleaner and greener - 4% 5% Satisfied with local police force 5% Rubbish and litter lying around - 4% People from different backgroundsget on well together 5% Source: Ipsos MORI 38.7% of variation explained by model

  25. Satisfaction with council vs Informed City of London Wandsworth Ken & Chelsea Westminster Hamm & Fulham Source: Ipsos MORI Base: All valid responses, 131 local authorities, Place Survey 2008

  26. Value for money vs Informed Wandsworth City of London Westminster Ken & Chelsea Source: Ipsos MORI Base: All valid responses, 131 local authorities, Place Survey 2008

  27. But it is not all good news Tell them what you are doing as a result of listening

  28. Everyone is working together in Tyne & Wear

  29. Everyone is working together in Tyne & Wear

  30. Drivers of local government reputation among local residents… Greatest drivers ofoverall satisfaction Perceived quality of services overall Perceived VFM Deprivation/diversity/ Physical Capital Media coverage/mood Behaviour of members/officers Weaker driversof overall satisfaction Direct communication District/ County performance Street cleaning/liveability/ASB Positive experiences of contact with staff

  31. Understanding local variation – and the benefit of targeting specific neighbourhoods

  32. Perceptions of influence over time Q Do you agree or disagree that you can influence decisions affecting your local area? Average London Inner London Outer London 45% 42% 40% 39% 37% 37% Agree 35% 35% 34% 32% 30% 29% 25% 2006 2008 Year surveyed Source: Ipsos MORI Base: Place Survey 2008/09 (352 local authorities), BVPI 2006 and 2003 (387 local authorities)

  33. Overlap between levels of satisfaction with the council and perceived ability to influence Satisfaction with council Feelings of influence Chase Chase

  34. What is driving these perceptions? Aspects outside your control

  35. The factors outside your control Our multi-variate analysis has revealed that 82% of satisfaction with local areas is explained by the following factors: Understanding this data allows to create a predicated satisfaction score for all authority areas

  36. Actual vs predicted satisfaction with local area Kingston upon Hull Forest Heath Knowsley Barking & Dag Thurrock Newham Source: Ipsos MORI Base: All valid responses, 323 local authorities, Place Survey 2008/09

  37. Satisfaction with local area vs IMD Westminster Barrow in Furness Kingston upon Hull Hackney Rushmoor Barking and Dagenham Newham Source: Ipsos MORI Base: All valid responses, 323 local authorities, Place Survey 2008/09

  38. Satisfaction with local area vs No dependent children Richmond upon Thames Hackney Boston Barking and Dagenham 70% Source: Ipsos MORI Base: All valid responses, 323 local authorities, Place Survey 2008/09

  39. Crime and safety

  40. Successfully dealing with ASB and crime Q And how much would you agree or disagree that the police and other local public services are successfully dealing with these issues [anti-social behaviour and crime] in your local area? % Agree 26% All council average 27% Districts 26% Mets & Unitaries 29% London boroughs 31% Inner London 29% Outer London Base: Place Survey 2008/09 (352 local authorities: 201 district councils, 33 London boroughs, 36 Metropolitan districts and 55 unitary authorities) Source: Ipsos MORI

  41. Perceptions of problems with drug using or dealing over time Q Thinking about this local area, how much of a problem do you think each of the following are… People using or dealing drugs? 2006 Source: Ipsos MORI Base: Place Survey 2008/09 (352 local authorities), BVPI 2006 and 2003 (387 local authorities)

  42. Perceptions of problems with teenagers hanging around the streets over time Q Thinking about this local area, how much of a problem do you think each of the following are… Teenagers hanging around the streets? 2006 Source: Ipsos MORI Base: Place Survey 2008/09 (352 local authorities), BVPI 2006 and 2003 (387 local authorities)

  43. Perceptions of problems with drunk and rowdy behaviour over time Q Thinking about this local area, how much of a problem do you think each of the following are… People being drunk or rowdy in public spaces? 2006 Source: Ipsos MORI Base: Place Survey 2008/09 (352 local authorities), BVPI 2006 and 2003 (387 local authorities)

  44. General declines in satisfaction across London Satisfaction with cleanliness - 68% to 58% Satisfaction with doorstep recycling - 70% to 69% Satisfaction with local tips – 79% to 62% Satisfaction with sports/leisure facilities – 58% to 46% Satisfaction with libraries – 73% to 68% Satisfaction with parks and open spaces – 73% to 72% Satisfaction with h/hold waste collection – 79% to 76% Base: BVPI 2006 (387 local authorities)

  45. The Area Challenge Index: Who’s most universally challenged?

  46. Area Challenge index The seven domains which when combined generate a score form 1 to 100 for each local authority:

  47. Area Challenge index The five most and least challenged London boroughs Most challenged Least challenged Kensington and Chelsea Newham Hackney Richmond Tower Hamlets Bromley Barking and Dagenham Havering City of London Haringey

  48. Area challenge index vs single tier authorities spend per capita Ealing Wandsworth Merton Richmond upon Thames York Source: Ipsos MORI Base: 114 single tier authorities, Place Survey 2008/09

  49. Thanks for listeningAny questions?gary.welch@ipsos-mori.com

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