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Supporting People Seminar

Supporting People Seminar. The Rep Birmingham 4 March 2008. Alison Curnow. Customer Development Officer Cornwall Supporting People. COMMUNICATION. Eafk Ijqzjazi Igkh Eaxgf

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Supporting People Seminar

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  1. Supporting People Seminar The Rep Birmingham 4 March 2008

  2. Alison Curnow Customer Development Officer Cornwall Supporting People

  3. COMMUNICATION

  4. Eafk Ijqzjazi Igkh Eaxgf . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .. . . .. . . . . Eavf Sgkzia Hgzw Raab Jkzwao . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .. . . .. . . . . Taiiazj Sqwa Vsa-szaqe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .. . . .. . . . . 3 sgkziai £13.00

  5. Eafk Ijqzjazi Igkh Eaxgf . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .. . . .. . . . . Eavf Sgkzia HgzwRaab Jkzwao . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .. . . .. . . . . Taiiazj Sqwa Vsa-szaqe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .. . . .. . . . . 3 sgkziai £13.00

  6. Who do we communicate with? • Service Users • Service Providers • Partnership • General public

  7. Communications with Service Users • Service Reviews • House/resident meetings • Newsletter • Website • Potential service users – community groups

  8. Communications with Service Providers • Forums • Core Group • Emails • Newsletter • Website • Working groups

  9. Communications with our Partnership • Newsletter • Emails • Team meetings

  10. Communications for all • Newsletter – wide distribution • Leaflets – various formats • Good relationships with key organisations

  11. Barriers • Difficult concept to explain • Feedback – newsletter and website surveys • Not always ‘two- way’ • Language and culture of acronyms

  12. Acronyms and Jargon HIA - Housing Industry Association - Health Impact Assessment - Home Improvement Agency AA • Automobile Association • Alcoholics Anonymous • American Airlines • Architectural Association • Administering Authority

  13. Successes • PCS symbols – worked closely with DASC communications and Learning Disability Specialist to ensure commonality of symbol • Closely working with web design team • Easy read cookbook – from the Innovation and Development Grant • Cornwall Migrant Workers Welcome Pack

  14. Further Information • www.cornwall.gov.uk/supportingpeople • www.cornwallstrategicpartnership.gov.uk • Email: spteam@cornwall.gov.uk • Email: alcurnow@cornwall.gov.uk • Tel: 01872 322435

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