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Supporting people through change

Supporting people through change. How you can help: Be open and honest Believe in what you are doing and the business rationale 2-way communications - LISTENING Check for understanding – don’t assume Let people input & influence the change Communicate face to face as much as possible

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Supporting people through change

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  1. Supporting people through change • How you can help: • Be open and honest • Believe in what you are doing and the business rationale • 2-way communications - LISTENING • Check for understanding – don’t assume • Let people input & influence the change • Communicate face to face as much as possible • Be consistent • Give people time and space to understand • Know your people – likely response and likely reaction • Use any information you have about how they might react (e.g. OHS & BT Passport) Update with AIM slide People experience a range of emotions through change

  2. Support available to you and your people • Employee Assistance Management –0800 780 784 - confidential support for managers • Employee Assistance Programme – 0800 917 6767 - confidential support for individuals • Health and Wellbeing website • http://humanresources.intra.bt.com/index/health.htm • Mental Wellbeing page • http://humanresources.intra.bt.com/index/health/mental_wellbeing.htm • Mental Health Toolkit • http://humanresources.intra.bt.com/health-newpage-6.htm • Work Fit – How good is your mental health? and Positive Mentality • http://humanresources.intra.bt.com/index/health/workfit/health-newpage-197.htm • http://humanresources.intra.bt.com/positive_mentality.htm

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