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AMGA Provider Satisfaction Survey. 2005 Results. Survey Summary. The Survey Second year of participation in the AMGA survey Surveys completed November-December 6 th Surveys completed via the internet 421 clinicians completed surveys = approximately 37% response rate. Response Demographics.
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AMGA Provider Satisfaction Survey 2005 Results
Survey Summary The Survey • Second year of participation in the AMGA survey • Surveys completed November-December 6th • Surveys completed via the internet • 421 clinicians completed surveys = approximately 37% response rate
Overall Results The Results Highest Rated Dimensions (% Very Satisfied) • Computers (57%) • Quality of Care (38%) • Patient Interaction (37%) Lowest Rated Dimensions (% Very Satisfied) • Paper Work (9%) • Compensation (10%) • Preauthorization Process (10%) Greatest Impact for Improving Overall Satisfaction • Leadership and Communication • Quality of Care • Time Spent Working
Physician Focus Group Findings • Create protocol for common specialty referrals with input from primary care and specialists • Create and enforce performance guidelines for support staff • Clarify physician roles/responsibilities in clinic environment vis-à-vis staff • Clarify expectations of physicians with regard to clinical productivity, research, teaching, and outreach • Health/Wellness/Lifestyle support. • Compensation Issues
Provider Resource Center • Organizational orientation to UW Health • Explanation of compensation system • Clinical orientation to practice • Spouse/Partner orientation • Professional affairs • Code of Conduct • EAP
Provider Resource Center • Mentor Program • Wellness Programming • Customer Service Orientation • Interacting with patients • Service Recovery • Dealing with difficult patients
What else can we do? • Leadership and Communication • Quality of care • Time spent working