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Medicare Contractor Provider Satisfaction Survey (MCPSS)

Medicare Contractor Provider Satisfaction Survey (MCPSS). CMS/ESRD Annual Network Meeting February 26, 2007 David Clark, CMS W. Sherman Edwards, Westat. Overview of Presentation. Overview of the MCPSS Results from the 2006 MCPSS The 2007 Survey. MCPSS Overview. Purpose

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Medicare Contractor Provider Satisfaction Survey (MCPSS)

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  1. Medicare Contractor Provider Satisfaction Survey (MCPSS) CMS/ESRD Annual Network Meeting February 26, 2007 David Clark, CMS W. Sherman Edwards, Westat

  2. Overview of Presentation • Overview of the MCPSS • Results from the 2006 MCPSS • The 2007 Survey

  3. MCPSS Overview • Purpose • MCPSS 2006 Results • 53 Contractor samples (representing 42 FFS Medicare Contractors) • 28,000 providers • Weighted response rate 65%

  4. MCPSS Methodology • MCPSS National Implementation • Web, telephone, fax and mail • Screening of sampled providers • Web survey begins 1st week in January

  5. MCPSS 2006 Response Rates

  6. 2006 Response Rates By Contractor Type

  7. 2006 Response Rates for Part A & ESRDs

  8. About the Scores • Scores range from 1-6, where 1 is “not at all satisfied” and 6 was “completely satisfied” • Scores presented by: • Contractor and Provider Type • Contractor and Business function • Provider Type and Business function

  9. MCPSS 2006 Scores • Providers report satisfaction

  10. MCPSS 2006 Results: Part B Providers • Major differences in composite survey scores for Part A providers

  11. MCPSS 2006 Results

  12. Predictors of Satisfaction • The purpose of this analysis was to identify the factors that drive providers’ overall satisfaction with Medicare Contractors. • This can guide Contractor efforts to improve overall satisfaction.

  13. Predictors of Satisfaction

  14. 2007 MCPSS Administration • 36,000 sample providers • Data Collection Period • January 2007 – April 2007 • Improved Methods to Shorten “Cycle Time” • Improved screening procedures to locate respondent • Use of interim data to test procedures • Aggressive outreach efforts

  15. Review of Key Milestones

  16. ESRD Response Rates 2006 vs 2007 % Weeks

  17. Questions for ESRD Network • Recommendations on ways that we can further increase completion rates among ESRDs? • How can we identify the most knowledgeable person or respondent? • Are there select ESRD organizations and/or stakeholder groups whose endorsement of MCPSS may increase participation?

  18. MCPSS Contact Information MCPSS Helpline: For Contractors Lauren Shrader: 1-888-721-7104 For Providers Joshua Rubin: 1-888-863-3561 MCPSS e-mail: mcpss@westat.com CMS: Gladys Valentin: Gladys.Valentin@cms.hhs.gov Colette Shatto: Colette.Shatto@cms.hhs.gov For updates on the MCPSS: - www.mcpsstudy.org OR www.cms.hhs.gov/mcpss

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