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A Presentation of MITIE Group Services to :

A Presentation of MITIE Group Services to :. Key Alliance Members. Meet The Team. Introducing MITIE Group. Who is MITIE? How can we help?. Introducing MITIE Group an overview of our organisation. Who is MITIE? Our background – what makes us unique

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A Presentation of MITIE Group Services to :

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  1. A Presentation of MITIE Group Services to : Key Alliance Members

  2. Meet The Team

  3. Introducing MITIE Group Who is MITIE? How can we help?

  4. Introducing MITIE Groupan overview of our organisation Who is MITIE? Our background – what makes us unique The strength of our organisation is embedded; The MITIE ethos The diversity of our services

  5. Introducing MITIE Groupour ethos Management Incentive Through Investment Equity

  6. Introducing MITIE Groupour ethos MITIE HAS SUCCEEDED BECAUSE IT HAS MOTIVATED: • management/employees want to join the company and work together - because of equity opportunities 60% of the group is owned by the employees • customers want to use MITIE services - because ownership drives service • investors want to buy shares in the company - because ownership drives profit

  7. Introducing MITIE Groupan overview of our organisation Formed in 1987 2004 Turnover – £695m Cleaning Turnover – £168m (incl. specialist services) Engineering Maintenance - £52m Landscaping £5m

  8. Introducing MITIE Groupan overview of our organisation MITIE employs 28,000 people,working from 146 offices, performing over 22,000 contracts a year

  9. How can we help?

  10. How can we help?Understanding your organisation Your environment dictates your priorities We can adapt services, bundle services, manage a range of services to match budgets, needs and aspirations MITIE offer more services in-house than any other service delivery company Creating a balance – cost versus expectation

  11. How can we help?Key Areas where we can help • Implement and track a short, medium and long-term strategy on building services • Help to evaluate a Company and identify where : • We can reduce staff costs • We can reduce utility costs • Ensure continuous improvement in services and financial performance • One stop shop (24/7 365 Help Desk) • Work in partnership on your key drivers • Disaster Recovery (floods, fire damage etc:) • Health & Safety • Legislation (TUPE, minimum wage, environment, labour laws etc:) • Benchmark (current, tendering, awarded) • Service issues (cleaning, recruitment, re-active maintenance, landscaping etc:) • Create uniformity (image, products, auditing, service delivery)

  12. How can we help? • How is this achieved: • Through multi-skilling, equipment, training, review specifications • This can be achieved by web based water monitoring, energy audits, Toolbox workshops • Through SLA / KPI’s, Improvement Cycle, Quality auditing • From toilet roll to pump breakdown, one call - one number • Understanding your mission statement and achieving your goals in partnership, no “us and them approach” • From a smashed window to fire damage, our 24/7 Help Desk will deliver in line with our escalation table (to be agreed at local level) • Requirements: • We can reduce staff costs • We can reduce utility costs • Ensure continuous improvement performance • One stop shop (24/7 365 Help Desk) • Work in partnership on your key drivers • Disaster Recovery

  13. How can we help? (Continued) • Requirements: • Health & Safety • Legislation • Benchmark • Service issues • Create uniformity • TUPE • How is this achieved: • MITIE have their own H&S department who will be dedicated to Members and their facilities • MITIE have their own legal department, who keep the management team up to date on any future legislation changes, i.e. minimum wage, holiday entitlement, pensions etc. This may have an impact on our customers. • During the survey process MITIE will benchmark all the current services to firstly understand the current service level, then to implement short / long term objectives. • To firstly understand the issues during survey, then provide quality data to resolve, either by product or frequencies. • This will be achieved by operating a MITIE Leisure Division with all facilities having one quality product from toilet rolls to colour coding. This will inevitably provide transparency across all services. • The transfer of employees can be very worrying for the staff, MITIE during the mobilisation will meet with each staff member to give them peace of mind and cover all areas regarding TUPE.

  14. Case Studies The Community SOAS Kings College DfES ODPM UCL Manchester City Colleges City College B’ham West Yorkshire Police The Work Place The Public Place Lloyds TSB Amey Centrica Microsoft Barclays Nationwide Prudential BNFL Nissan News International Nokia The Houses of Parliament London Eye Barbican City Airport Newcastle Airport Trafford Park Everton Rangers whatever the situation... A wealth of experience..

  15. “MITIE deliver – we appreciate the lengths to which they go to keep us happy, they’re true to their promises” • Rob Warr - Amey Centrica

  16. “I can’t recommend the MITIE mobilisation program highly enough and particularly the MITIE Day. From the very first day our confidence in them was justified” • David Ray, • The Palace of Westminster

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