Lync Enterprise Voice: Selecting the Right Device

1. Lync Enterprise Voice: Selecting the Right Device Lee Spenadel, Voice Solutions Architect

2. First, a few considerations….

3. 8 Questions to Consider for Selecting the Right Device • What version of Lync are you on and what are your upgrade plans? • When do you plan to deploy Enterprise Voice? • Does your strategy include increasing softphone adoption? • Does your IT staff like to tinker with things and aren’t intimidated by phones or do they expect the phones to work out of the box? • Are you planning to migrate from an Open-SIP or other (CUCM/Avaya) platform to Lync? • Is customization important? • Do you require Boss/Admin or Shared Line Appearance functionality? • Is "Better Together" or the ability to control phone functions from the PC important?

4. Selecting the Right Phone Model Common Areas General Office Call Centers Knowledge Workers Attendants Managers/Executives Entry Level Mid-range Performance Premium

5. 76% of Lync voice handsets are Polycom -Canalys 2013

6. Polycom Personal Desktop Telephone PortfolioThe industry’s most reliable and complete VoIP desktop solutions • Business Media Phones • Award winning voice, video and applications capabilities • Polycom CX Phone Family for Microsoft Lync • Solutions optimized for Microsoft Lync (~70% market share) • Polycom SoundPoint IP Phones • The Industry’s #1 Open SIP Portfolio for any environment • USB Devices • Simple hands-free calling experience from your PC.

7. Polycom Desktop Solutions Business Media Phones (Lync Compatible & Other PBXs) Microsoft Lync Phones Desktop Phones VVX Camera VVX1500VVX1500D CX700 SoundPoint IP 670 VVX600 CX600 VVX500 CX500 SoundPoint IP 650 VVX Expansion Modules CX300 VVX400VVX410 CX100 SoundPoint IP 550/560 SoundPoint IP 450 PC Speakerphones VVX300VVX310 C100 C100S CX100 SoundPoint IP 321/331 SoundPoint IP 335

8. VVXMulti-platforms Business Media Phones Common features: - PoE support (802.3at), power supplies are optional- HD voice (up to 14 KHz) - WebKit-based browser (HTML5, CSS, SSL and JavaScript)- Headset with EHS (RJ9, and USB on VVX500/VVX600) - Centralized directory (LDAP) and local directory - Centralized provisioning (FTP, HTTP, HTTPS) - Resist interferences from mobile phones VVX Camera 720p30 video resolution,for VVX500 or VVX600, SIP & H.323 dual stack129 USD MSRP VVX Expansion Module 40 LED keys, paper, ~ 105 USD MSRPVVX Color Expansion Module 4.3" TFT LCD screen, 28 keys, 3 page softkeys~225 USD MSRP Simple & Intuitive GUI Microsoft Exchange calendaring VVX600 16 lines, Gigabit, 3.5’’ color touch 16:9 screen, up to 14 KHz audio,Bluetooth479 USD MSRP • VVX40012 lines, 3.5” color TFT 16:9 screen, 7 KHz audio,259 USD MSRPVVX410Gigabit Ethernet switch299 USD MSRP VVX500 12 lines, Gigabit, 3.5’’ color touch 4:3 screen, up to 14 KHz audio379 USD MSRP VVX3006 lines, backlit graphical LCD screen, 7 KHz audio,179 USD MSRPVVX310Gigabit Ethernet switch 219 USD MSRP Polycom Apps SDK & API,Info portal VVX300, VVX310, VVX400, VVX410 to be available in select countries in April 2013VVX Expansion Modules to be available in select countries in May 2013, compatible with all models, up to 3 modules per phone

9. VVX Expansion VVX Key Expansion Module Electronic Hook Switch PC Port for PC pairing

10. VVX USB Expansion VVX Camera for video to the desktop Wired headsets Wireless headsets USB Stick for Call Recording storage, import pictures and screen saver pictures USB power for Netgear 802.11n Wireless

11. VVX Expansion Module

12. Example Extended Features 1. Video Support (Lync/SIP/H323) 3. Custom idle browser branding 2. Custom Background/Keys 5. Exchange Calendaring 6. Group Paging & Push to Talk 4. Micro Browser

13. More Extended Features 9. Real-time CPU/Network Performance Graphing 7. Hybrid Reg – Lync/openSIP/H323 8. USB Call Recording/Pictures 12. Headset Electronic Hook Switch 11. Screen Capture 10. Real-time Media Statistics

14. Line of Business Applications on the Phone Idle Screen Examples Application Examples via Microbrowser

15. FRAPPE: Framework for Application Extension • Rapid feature extensions and customizations by 3rd parties • Comprehensive API • Full SDK • Developer support program Apps: • Native Look and Feel UI • Simple navigation • Downloadable • Stored in non-volatile memory

16. Apps Are Easy To Develop • Easy steps to develop & deploy QML applications…. • Familiarize with QML API’s. • Understand Polycom provided API’s. • Build the apps using QTCreator – IDE • Host it on BootServer/App server • Use Polycom SDK to test. • Deploy apps on VVX phones

17. Polycom VVX Business Media Phones Executive office, attendant desk Call centre, cubicle Office, SoHo, cubicle Manager office Entry-level VVX 1500 $1100 €860 £800 • Mid-range, color screen • Optional Gigabit Ethernet • 12-speed Dials • 12 Lines • High-quality entry level phone • Open SIP and Lync Qualification • 6 Lines $500 €370 £320 VVX 600 VVX 500 $400 €290 £250 VVX 300 • Microsoft Exchange calendar integration, • Color touch-screen • Video support • Web browser • 12 Lines • Video conference ready • Large color touch screen • Bluetooth • 16 Lines • Touch screen • One-touch calling • Open APIs for apps • 6 Lines • Integrated video VVX 400 $300 €290 £250 $250 €190 £165 $180 €135 £120 NOTE: Pricing based on April 2013 Price List . Refer to the latest pricelist for updated pricing

18. Polycom Desktop Phones Optimized for Microsoft Lync Polycom CX Desktop Phones Common Areas, Hallways, Lobbies Cubicle, Knowledge worker Manager, Executive office Call centre, Cubicle Speaker Phone • 2-line display • USB • Presence status indicator • Wideband audio quality • USB • 2 high-quality mics • excellent for small groups $619 €455 £390 CX700 CX600 $299 €230 £198 CX500 CX300 • Color display • Polycom® • HD Voice™ • Color display • “Better Together” • Gigabit Ethernet $199 €153 £132 • Lync features access • Large color touch display • Presence indicator • Biometric fingerprint reader CX100 $169 €130 £112 $135 €95 £82 NOTE: Pricing based on April 2013 Price List. Refer to the latest pricelist for updated pricing

19. VoIP Interoperability

20. Choosing the Right Lync Solution CX? VVX?

21. Making the Right Choice for Microsoft LyncPolycom CX vsPolycom VVX

22. Supported on Both CX and VVX Series Phones • Polycom HD Voice • Ethernet connectivity • PIN Authentication • Lync registration • Conference participation • Lync Contacts • Click to add contacts • In-band device updates • Exchange calendar integration / reminders • Presence indication • Lync Address Book Search • Hold, Mute, Transfer • “Better Together” Lync features • Voicemail Message Waiting • Call Park • E911 support • Automatic updates • Merge Active Calls • Branch Resiliency • Multiple Language Support • Secure Signaling (TLS) • Media Encryption (SRPT) • Call Detail Records (CDR) • Firewall Traversal

23. Making the Right Choice – CX vs VVX If you want… Then you need… • Optimized for Microsoft CX • Connection via USB CX • Malicious Call Trace CX • Initiate and manage conferences in Lync CX • Contact card detail (photos, tiles, notes) CX • Fully integrated provisioning within Lync CX • Touch screen interface VVX • Support for Video VVX • Expansion modules with contacts’ presence indicators VVX • Open SIP registration (non-Lync) support VVX • SIP URI contacts VVX • Web Browser/Custom Applications, Customized background VVX • Group Paging and Push to Talk VVX • Shared Line Appearance (Boss/Admin) VVX • Electronic Hook Switch (EHS) support (for Headset features) VVX • Response Group with no media delay VVX * Key competitive differentiation

24. UCS Lync Software Features

25. UCS 5.0 New Features • New Lync Features • Boss/Admin • Better Together over Ethernet • Device Update • Address Book Search • Call Park • Lync Status Screen

26. Boss/Admin (Shared Line Appearances) • What it is: • The ability to provide call coverage services between Boss(s) and Assistant(s) • An extension to the Lync Delegation & Simultaneous Ring features • Allows Admin to answer call, place on hold, screen, and have boss pickup line • Boss receives screen notification that call has been answered by Admin • Boss can retrieve call when placed on hold – line status indications • Planned Feature Enhancements: • Intercom • Transfer calls to full contact card entries and voicemail (currently only default entry) • Lync 2010 Gotcha: • Cmdlet to add row to SQL database (Lync 2013 has this built-in) • osql –E –S se.fabrikam.com\RTC –Q “use rtc;execRtcRegisterCategoryDefN’dialogInfo’”

27. Boss/Admin (Lync Client Configuration/Setup)

28. Boss/Admin Admin Phone Boss’ Phone Ringing State Call Answered

29. Better Together Over Ethernet (BToE) • Allows you to control VVX via Lync PC Client • User Sign-in • Place a call • Answer a Call • Transfer a Call • Hold a call • Lync Conferencing • Uses a USBIP (BToE) PC Client • Client works with Win XP, Win 7, Win 8 • PC must be connected to VVX PC port

30. Better Together Over Ethernet (BToE) • Deployment • Launch the BToE PC client • Enable BToE on the PC (or via config) • Initiating Pairing using the Phone • Initiate Sign In using the Phone • You Sign in Via the PC Client • You select the default handset device in PC Lync Client • Then you can proceed with call control

31. Lync Device Update Service Compatibility • Behavior • Uses the Lync control panel to deploy software • Phone will poll for new software every 30 min of inactivity or after a reboot • Polling interval is configurable • Warning will popup when there is a software update available. • Features • You can trigger the update manually which is an improvement from LPE and other 3PIP devices • UCS Software will be distributed in CAB format

32. Address Book Search • Connects to the Lync Address Book Web Query (ABWQ) service • Provides presence status • Ability to add to your Lync contacts • Added contacts are stored in the “Other Contacts” group

33. Call Park • Use Cases • Often used in retail, hospitality, warehousing, hospitals • Features • Allows you to park an active call • Call Park orbit provide the user with a park number • With the park number, you can retrieve the call from any other phone • User that parks the call will be notified that the call was picked up • If the call is not picked up, the call is returned to the phone that initiated the park *note: this feature interoperates with CX and other 3PIP devices

34. Lync Status Screen • Similar to the Lync Client Configuration Information Page • Customers can copy and paste phone Lync status to PGS • Determine common setup issues • Autodiscover • Option 43 Setup/STSURI • Authentication • Dialplan • E911 • Encryption • Re-registration

35. Why Polycom Desktop Voice?

36. Industry Leading Voice Solutions 12 Million Devices and Counting Extending our voice leadership, openness and integration with Microsoft ®Lync™ across the new Polycom® VVX ® Business Media Phones

37. Thank You!