WebEx Customer Reference Program Sales Slides

1. WebEx Customer Reference ProgramSales Slides May 14, 2010 – Customer Testimonial Sales Slides Diane Davidson, Holly Valdez Real.results@webex.com

2. Anoka-Hennepin School District Challenge: Minnesota’s largest school district needed to facilitate better communication between teachers and administrators throughout district Solution: WebEx online meeting and collaboration tools improved educational opportunities for students through video conferencing and improved teaching methods Results: Established regular teaching strategy sessions and increased frequency of planning and review meetings Engaged students in live conference with published author Improved peer support for specialized teachers WebEx Solutions Help Foster Educational Opportunities “Before WebEx, teachers working in different locations would meet maybe twice a year. Now, they can meet once a week to share information. With WebEx, you don't have to wait to share ideas. You can share them at any time.” "WebEx makes it possible for teachers in professional learning communities to meet teachers at other schools face-to-face. If we weren't using WebEx, the time and cost constraints just wouldn't allow them to travel."Tom Skoglund, instructional technology facilitator, Anoka-Hennepin School District Click here to read, listen, watch

3. Chapin Hall Challenge: Chapin Hall needed a way to make its research available to a nationwide community of experts and practitioners without overwhelming its budget Solution: WebEx Event Center allows the institution to deliver webcasts on a wide range of topics Results: Can now deliver 3-4 webinars per year, averaging 300 attendees per webinar Webcast recordings attract up to 600 people, expanding the organization’s visibility and reach Increased e-newsletter subscriptions and web traffic due to WebEx events Research Center Expands Organizational Reach with WebEx Solutions "With WebEx, we can fulfill our role in the applied research field more comprehensively than before. These events help us deliver critical information to dedicated people all over the country who can use it to benefit children, families, and communities." “The VoIP capability is really dependable, and it’s good for us on the business end because it saves phone costs.”Jelene Britten, Public Affairs Associate, Chapin Hall Click here to read

4. Ed2Net Learning Challenge: Find a secure online meeting tool that would captivate and motivate students, while improving student achievement and test scores Solution: Interactive features like voice, chat, and whiteboard make it easy to demonstrate problems or clarify lessons Results: Improved standardized test scores by more than 30 percent in some schools Empowered struggling students to achieve Used voice, chat, and whiteboard to teach and inspire Teachers Boost Test Scores with Virtual Meetings “Schools everywhere have access to the Internet. They don't always have access to highly qualified tutors who can help them. That's what we can bring them with WebEx technology.” “When you’re dealing with a school district, the firewalls and restrictions are huge. With a unified WebEx solution that provides integrated voice, chat, and whiteboard in a single interface, we easily establish a secure connection.”Rahul Gupta, founder, Ed2Net Learning Click here to read, listen

5. Fox School of Business Challenge: Business school at Temple University wanted to develop highly interactive eLearning program Solution: Using WebEx Training Center, the school created an online curriculum that fully replicates the in-classroom experience Results: Transformed distance learning program to a more interactive, collaborative experience for online students Extended reach of high-quality educational offerings while optimizing faculty resources Streamlined communication between campuses worldwide Business School Creates Innovative eLearning Program with WebEx "We used WebEx to create small-group forums for junior executive students to meet remotely without faculty. By making it possible for us to provide innovative offerings to our students, WebEx helps us maintain a distinct competitive edge.“ "Thanks to WebEx, our professors can now teach their classes from wherever they are. Geography is no longer a factor, and we maximize our faculty’s knowledge and productivity." John DeAngelo, associate dean of IT, Fox School of Business Click here to read, listen

6. Georgetown University Law Center Challenge: Extend traditional educational offerings to remote, off-campus students and provide educational and business continuity in the event of disaster or pandemic Solution: Faculty members schedule and conduct online classes without IT assistance Results: Eliminated setup and equipment required by former video conferencing solution Used distance learning to transcend physical boundaries of campus and reduce carbon footprint Helped ensure academic activities can continue even when campus itself is closed Law School Transcends Classroom Boundaries with Web Meetings “Reliability, scalability, functionality, and ease of use were our most important criteria, and Cisco WebEx technology consistently rose to the top in all four areas.” “The flexibility we achieve with WebEx technology removes restrictions of time and space. By opening up online learning, we increase the academic productivity of both faculty and students.”Pablo Molina, chief information officer, Georgetown University Law Center Click here to read, listen, watch

7. Indiana Dept. of Education Challenge: Quickly inform school officials statewide about legislative changes to education funding and other vital information while reducing travel and meeting costs Solution: Hosted, easy-to-manage solution provides advanced features without extra IT staff Results: Successfully conducted yearly budget workshop online, saving time and reducing travel Quickly updated statewide school officials on newest H1N1 flu virus procedures Reduced carbon footprint by significantly lowering need for printed materials School Officials Deliver Statewide Updates with Web Meetings “Using WebEx technology, we were able to schedule our annual budget workshop on a tight deadline. Two hundred people attended the meeting remotely, saving time and money for everyone involved.” “We always encourage students to recycle and use fewer resources, and with WebEx technology, we can demonstrate our commitment to being green and lead by example.” Don Gilroy, director, office of digital media, Indiana Department of Education Click here to read, listen

8. Minnesota State Colleges & Universities Challenge: Minnesota State Colleges and Universities needed a better way to collaborate across 53 campuses Solution: WebEx solutions enable constant communication between campus staff, faculty, students, and administrators while saving time and travel expenses Results: Improved quality and consistency of employee collaboration state-wide Reduced time required to resolve technical support issues, enabling IT staff to address more calls Decreased travel time for staff members, saving time and improving productivity MNSCU Improves Collaboration Across 53 Campuses "The ability to resolve issues immediately with WebEx—such as helping a student access the LMS system or a faculty member to upload a syllabus—significantly contributes to elevating the quality of learning we offer." “WebEx online sessions now provide complete flexibility, enabling us to make changes to training on the fly and optimizing our time. As a result, I’ve cut travel by 90 percent, and our customers are more satisfied with the quality of support and training I provide.” Karen Bergmeier, ITS project leader MNSCU Click here to read, listen

9. MyeAcademy Challenge: SAT prep academy wanted to supplement onsite courses with live online classes to reach students beyond local area Solution: WebEx Training Center allowed MyeAcademy to extend its offerings and reach, providing a better collaborative learning experience Results: Increased teaching capacity by 200 percent, doubling class size while improving instruction quality Received ‘highly satisfied’ ratings from 95 percent of students in online vocabulary training Now positioned to expand business into fast-growing language training arena SAT Prep Academy Broadens Reach with Online Courses “With Cisco WebEx Training Center, we can predesign the details of the teaching process. We replicate the proven teaching methods we’ve developed, and then customize them to individual classes and students.” “Some of our students were saying they couldn’t believe they could learn 40 to 50 vocabulary words in an hour, but they did. WebEx made the experience fun and engaging.” Mindy Sun Li, president MyeAcademy Click here to read

10. Prospect High School Challenge: Make specialized instructors within district available to greater number of students Solution: Interactive features allow students to engage with teachers remotely, while facilitating more individualized attention Results: Helped ensure that specialized offerings can continue despite budget cuts Used distance learning to transcend physical boundaries of campus Increased teacher productivity by enabling them to monitor students’ work online High School Expands Learning Opportunities by Going Online “For the first time in 50 years, we’re shifting the focus of the classroom from a physical location to an anytime, anywhere model. That’s simply the world kids live in today.” “Typically, only five or six kids per campus want AP classes, making it very expensive to staff for each school. With WebEx technology, we can reduce that cost dramatically by combining all of those students into a single online classroom.”Charles Kanavel, IT director, Campbell Union High School District Click here to read, watch

11. Sabio Academy Challenge: Online college preparation company needed online training platform as efficient and rigorous as its academic program Solution: WebEx Training Center allowed more than 70% of students to access courses from remote computers Results: Doubled number of enrolled students Hired world-class faculty members to teach from remote locations in a collaborative online environment Replicated classroom environment for online courses with capabilities such as the free-hand whiteboard feature Academy Attracts World-Class Students and Teachers with WebEx "Sabio is becoming a truly global concern, and we’re attracting world-class talent. WebEx has driven that." "WebEx makes it possible for me to watch students work out problems right in front of me. There’s no way I could engage with students on that level if I were standing in front of them in a traditional classroom.” James Choi, director of mathematics, Sabio Academy Click here to read

12. University of British Columbia (UBC) Challenge: The UBC Continuing Professional Development & Knowledge Translation (UBC CPD-KT) division needed way to engage more medical professionals in its educational programs Solution: UBC used WebEx LiveStream Services to design, produce, and deliver conference sessions online Results: Doubled participation in its “Evidence 2 Excellence” conference Provide more physicians with current news and methodologies for better patient care Improved information delivery and maintained position as leader of continuing medical education Division of UBC Improves Medical Education with WebEx "The WebEx Event Center event doubled participation in our conference, as half of the participants attended in person and half attended online. WebEx is helping us keep more physicians current on the newest methodologies for improved patient care." “As leaders of continuing medical education in Canada, we are constantly looking for innovative ways to improve our offerings. Using WebEx Event Center strengthens our education delivery, helping us maintain our leadership position.” Noreen Kamal, director of technology, UBC CPD-KT Click here to read, listen

13. UC Irvine Challenge: UC Irvine Extension needed an online training solution to enable instructors to provide corporate clients with comprehensive technical training Solution: WebEx Training Center allowed UCI to deliver training to a larger number of corporate employees Results: Now training up to 50 students at a time in a collaborative online classroom Provide just-in-time and archived training to meet core needs of corporate students Lead corporate instructor received two prestigious UCI awards, including Distinguished Instructor of the Year Extension’s Synchronous Training Delivers eLearning to Corporate Students "With WebEx Training Center, I can serve three times as many people as I could with onsite training sessions. And I can provide all of that while eliminating travel time, saving money on gas, and reducing our carbon footprint." "I maintain constant contact with managers at my client site, keeping up with their current and future web development technology needs. Using WebEx, I can quickly develop courses on the technologies they'll be using for upcoming projects.“ Mike Kollen, lead corporate instructor, UC Irvine Extension Click here to read

14. USC Distance Education Network Challenge: Distance Education Network at USC’s Viterbi School of Engineering needed an online tool to enable a highly interactive classroom experience for remote students Solution: Cisco WebEx Technology allows students across the world to collaborate on projects outside of class Results: Facilitated program completion rate of more than 80 percent Increased online collaboration for class projects by 250 percent Improved ease of access for local and international offsite students Engineering School Delivers Master’s Programs Online “WebEx is a hosted model from a trusted company, so we know everything will be there, be safe, and be up and running whenever we need it. We’ve hosted other online meeting solutions ourselves and we’ve experienced problems with too much network traffic.” “WebEx helps us meet the needs of our busy, professional students who often can’t attend class in real time. They can download lectures after class and even watch them on a mobile device during their commute if they take the bus or train.” Dominic K. Lau, director of IT and operations, USC DEN Click here to read, listen, watch