Information Systems for Routine Questions and Decision-making

1. The category of information system that helps answer routine questions is • operational-level system. • management-level system. • strategic-level system. • executive-level system. • Not sure

2. The category of information system that helps answer routine questions is • operational-level system. • management-level system. • strategic-level system. • executive-level system. • Not sure An operational-level system helps operational managers answer routine questions and track the flow of transactions through the organization.

3. The category of information system that help managers answer “what if” questions and provide periodic reports are • operational-level system. • management-level system. • strategic-level system. • executive-level system. • Not sure

4. The category of information system that help managers answer “what if” questions and provide periodic reports are • operational-level system. • management-level system. • strategic-level system. • executive-level system. • Not sure Management-level systems help middle managers make nonroutine decisions and answer “what-if” questions. They also provide information on a periodic basis and not instantaneously like operational-level systems.

5. The category of information system that helps managers match changes in the external environment with existing organizational capabilities are… • operational-level system. • management-level system. • strategic-level system. • executive-level system. • Not sure

6. The category of information system that helps managers match changes in the external environment with existing organizational capabilities are… • operational-level system. • management-level system. • strategic-level system. • executive-level system. • Not sure Strategic-level systems help senior management tackle and address strategic issues and long-term trends, both in the firm and in the external environment.

7. A hotel reservation system, a payroll system, and employee recordkeeping system are examples of a… • management Information system. • decision-support system. • executive support system. • transaction processing system. • Not sure

8. A hotel reservation system, a payroll system, and employee recordkeeping system are examples of a… • management information system. • decision-support system. • executive support system. • transaction processing system. • Not sure Transaction processing systems record the daily routine transactions necessary to conduct business.

9. Which of the following systems address decisions requiring judgment, evaluation, and insight because there is no agreed-on procedure for arriving at a solution? • Management information systems • Decision-support systems • Executive support systems • Transaction processing systems • Not sure

10. Which of the following systems address decisions requiring judgment, evaluation, and insight because there is no agreed-on procedure for arriving at a solution? • Management information systems • Decision-support systems • Executive support systems • Transaction processing systems • Not sure Executive support systems are designed to incorporate data about external events and draw summarized information from internal MIS and DSS.

11. Which of the following systems provide managers with reports and often online access to the organization’s current performance and historical records? • Management information systems • Decision-support systems • Executive support systems • Transaction processing systems • Not sure

12. Which of the following systems provide managers with reports and often online access to the organization’s current performance and historical records? • Management information systems • Decision-support systems • Executive support systems • Transaction processing systems • Not sure Management information systems are oriented almost exclusively to internal, not environmental or external, events. Generally, they depend on underlying transaction processing systems for their data.

13. Which of the following addresses problems where the procedure for arriving at a solution may not be fully predefined in advance? • Management information systems • Decision-support systems • Executive support systems • Transaction processing systems • Not sure

14. Which of the following addresses problems where the procedure for arriving at a solution may not be fully predefined in advance? • Management information systems • Decision-support systems • Executive support systems • Transaction processing systems • Not sure DSS have more analytical power than other systems and use a variety of models to analyze data. DSS are interactive; the user can change assumptions, ask new questions, and include new data.

15. Some systems may exchange data with each other. • Data may be exchanged among systems serving different functional areas. • It is advantageous to integrate systems throughout the firm. • Integrating systems is extremely time consuming. • All of the above Which of the following is a characteristic of the relationship of systems to one another?

16. Some systems may exchange data with each other. • Data may be exchanged among systems serving different functional areas. • It is advantageous to integrate systems throughout the firm. • Integrating systems is extremely time consuming. • All of the above Which of the following is a characteristic of the relationship of systems to one another? Each organization must weigh its needs for integrating systems against the difficulties of mounting a large-scale systems integration effort.

17. Product life cycle management systems • Computer-aided design systems • Finance and accounting systems • Sales and marketing systems • None of the above What type of systems enables users to create a digital model of a part, a product, or a structure, and make changes on the computer?

18. What type of systems enables users to create a digital model of a part, a product, or a structure, and make changes on the computer? • Product life cycle management systems • Computer-aided design systems • Finance and accounting systems • Sales and marketing systems • None of the above Computer-aided design systems automate the modeling and design of products. Engineers can use CAD systems instead of building physical prototypes of products, buildings, or parts.

19. Which of the following is not typically considered an enterprise application? • Enterprise system • Supply chain management system • Security system • Customer relationship management system • Knowledge management system

20. Enterprise system • Supply chain management system • Security system • Customer relationship management system • Knowledge management system Which of the following is not typically considered an enterprise application? Each of these enterprise applications (options 1, 2, 4, and 5) integrates a related set of functions and business processes to enhance the performance of the organization as a whole.

21. Systems don’t “talk” to each other. • Systems cannot automatically exchange information. • Systems provide a total integrated picture of the firm. • Data tends to be fragmented. • Managers cannot easily assemble data. Which of the following is not characteristic of typical organizational systems?

22. Systems don’t “talk” to each other. • Systems cannot automatically exchange information. • Systems provide a total integrated picture of the firm. • Data tends to be fragmented. • Managers cannot easily assemble data. Which of the following is not characteristic of typical organizational systems? The typical organizational system does not provide a totally integrated picture of the firm. Rather, data is fragmented and is not easily shared throughout the organization.

23. Which of the following provides a single information system for organization-wide coordination and the integration of key business processes? • Enterprise systems • Customer relationship management systems • Supply chain management systems • Human resource planning systems • Knowledge management systems

24. Which of the following provides a single information system for organization-wide coordination and the integration of key business processes? • Enterprise systems • Customer relationship management systems • Supply chain management systems • Human resource planning systems • Knowledge management systems Enterprise systems are also called enterprise resource planning systems. All data are integrated into a single information system and provide a comprehensive picture of the business.

25. Suppliers • Purchasing firms • Distributors • Logistics companies • Customers Which of the following are not provided information from a supply chain management system?

26. Suppliers • Purchasing firms • Distributors • Logistics companies • Customers Which of the following are not provided information from a supply chain management system? Supply chain management systems help a company manage its relationship with suppliers, purchasing firms, distributors, and logistics companies to optimize the planning, sourcing, manufacturing, and delivery of products and services.

27. Intranets • Extranets • Special supply chain management software • All of the above • Not sure Which of the following can be used to build supply chain management systems?

28. Intranets • Extranets • Special supply chain management software • All of the above • Not sure Which of the following can be used to build supply chain management systems? Intranets and extranets provide a low cost method of delivering information to those involved in the supply chain. Some firms choose to use special supply chain management software to ensure total integration of information.

29. Sales and Marketing • Production and Manufacturing • Human Resources • Accounting and Finance • Not sure Which business function is best served by a Customer Relationship Management (CRM) system?

30. Sales and Marketing • Production and Manufacturing • Human Resources • Accounting and Finance • Not sure Which business function is best served by a Customer Relationship Management (CRM) system? CRM systems best serve the Sales and Marketing business function by providing end-to-end customer care from receipt of an order through product delivery.

31. Which of the following systems collect all relevant knowledge and experience in the firm and make it available wherever and whenever it’s needed? • Supply chain management systems • Customer relationship management systems • Knowledge management systems • Executive support systems • Expert

32. Which of the following systems collect all relevant knowledge and experience in the firm and make it available wherever and whenever it’s needed? • Supply chain management systems • Customer relationship management systems • Knowledge management systems • Executive support systems • Expert Knowledge management systems support processes for acquiring, storing, distributing, and applying knowledge, as well as processes for creating new knowledge and integrating it into the organization.

33. Integrating information throughout the firm • Training employees and managers to use a new system • Accounting for the cost of systems • Managing demand for systems • All of the above Which of the following is a management challenge when a business seeks to apply information systems throughout the firm?

34. Integrating information throughout the firm • Training employees and managers to use a new system • Accounting for the cost of systems • Managing demand for systems • All of the above Which of the following is a management challenge when a business seeks to apply information systems throughout the firm? All of the above are challenges.

35. Examine how existing systems provide information. • Inventory the firm’s existing information systems. • Inventory the firm’s systems under construction. • Establish priorities for funding. • Understand which group benefits from the system. Which of the following is not a way to gain a 360-degree view of a firm’s information requirements?

36. Which of the following is not a way to gain a 360-degree view of a firm’s information requirements? • Examine how existing systems provide information. • Inventory the firm’s existing information systems. • Inventory the firm’s systems under construction. • Establish priorities for funding. • Understand which group benefits from the system. Each business should develop a list of firmwide information requirements to get a 360-degree view of the most important information needs for the company as a whole.

37. Which of the following is not a way to understand how much training is required to support new systems? • Identify how people learn to use the new system. • Establish priorities for funding. • Determine how effective the training is. • Determine how well people use the system. • Determine if people exploit all of the potential value.

38. Which of the following is not a way to understand how much training is required to support new systems? • Identify how people learn to use the new system. • Establish priorities for funding. • Determine how effective the training is. • Determine how well people use the system. • Determine if people exploit all of the potential value. Systems are usually not obvious or self-taught for most people. Organizations need to ensure that they understand how much training is required to support new systems and budget accordingly.

39. Which of the following is not part of how a business can account for the costs and benefits of new systems? • Do not charge business units for Internet services. • Do not charge business units for intranet services. • Charge for systems that mostly serve a single business unit. • Provide all systems free of charge to all units. • Establish priorities for funding.

40. Which of the following is not part of how a business can account for the costs and benefits of new systems? • Do not charge business units for Internet services. • Do not charge business units for intranet services. • Charge for systems that mostly serve a single business unit. • Provide all systems free of charge to all units. • Establish priorities for funding. The organization should use some method for charging the budgets of various divisions, departments, and groups that directly benefit from a system unless the services are part of the firm’s general IT infrastructure.