A Call to Action… Changing our Systems to Support Student Success

1. A Call to Action… Changing our Systems to Support Student Success Presented by: Karen Miller VP of Enrollment & Student Affairs Cuyahoga Community College AACRAO Chicago, IL Nov. 11, 2013

2. Cuyahoga Community College • Tri-C is Ohio's oldest and largest community college, opening in 1963 as a single downtown metropolitan campus; now a four-campus college, two corporate colleges, and a district office • The College serves more than 48,000 credit and non-credit students annually via traditional classroom and online courses • 65% 27% place in to Developmental English; 92% 89% place in to Developmental Math • More than 800,000 area residents have attended Tri-C • Funding through county levy, state-funding, and tuition - $101.21 per credit hour • More than 80 career/technical programs and liberal arts curricula; 600 non-credit workforce and professional development courses

3. Fall 2013Official 15th Day Report

4. Enrollment TrendsAge, Race, Gender & Part-time/Full-time status

5. Source: NCES (2011a)

6. …History at Tri-C

7. …Strategic Outcomes

8. Higher Education Compact Spring, 2012 • Tri-C, in partnership with Mayor of Cleveland, and Cleveland Metropolitan School District (CMSD), look to support and guide CMSD graduates on their pathway to successful completion of a certificate or degree at Cuyahoga Community College

9. Higher Education Compact • This charge required a coordinated and intentional effort on the part of both academic and student affairsto reshaped the student experience in a new and integrated model to support student persistence

10. College wide Support Starting with Executive Leadership Lead by VP for Enrollment & Student Affairs and Dean for Developmental Education Including: VP of Planning & Institutional Effectiveness Deans of Academic Affairs Deans of Student Affairs Assistant/Associate Deans Counseling Directors/Counselors Enrollment Center Directors Financial Aid Advisors Recruiters Student Success Specialists Placement Center Directors

11. HE Compact Completion Agenda/Working Plan

12. … Already in Place

13. Intentional Interventions Created • Mandatory Placement test preparation to encourage placement at the highest levels of math and English and move students into college level coursework faster. • Two Week Intensive “Bridge” programs to prepare eligible students for college-level English and math and encourage successful and timely completion of coursework. • Mandatory In-person New Student Orientation and Peer Mentors to engage students with a peer who can help them learn how to navigate Tri-C. • Strategic Enrollment in Developmental Coursework starting the first semester. • Supplemental Instructor (SI) in developmental math courses to provide extra support and tutoring.

14. Intentional Interventions Created • General Studies Course during the first semester to better prepare students for success in college. • Early Alert System in developmental English and math courses to connect students with support in and out of the classroom early in the term. • A Case Management Approach with our Student Success Specialists so students on each campus have a point-person to assist with questions or concerns. • Mandatory Advising Prior to the Second Semester so students continue with their developmental course sequences and stay on the most direct route to completion. • Continuous Monitoring of Student Progress and Credit Hours to provide real-time outreach for students falling behind in academic progress or dropping courses.

15. Initial Fall 2012 Cohort • 402 students in the Fall ’12 • 59% enrolled full time • Additional 107 in the Spring ’13

16. Working with Planning & Institutional Effectiveness • Master list of potential students/HS seniors for outreach/marketing • Weekly updated lists to track ANR, NSO, FAFSA, COMPASS testing, Registration Status • Pre-registration status/Recruiters Manager • Registered students/ Student Success Specialists • Tracked changes in hours • Tracked changes in status • Applied “holds” prior to registering for second semester

17. Student Success Specialist…our Case Managers Main Contact/liaison for HE Compact Students Coordinate retention programs for 1st year students • Mentoring • Peer mentoring • Early Alert • Student Ambassador Program • 1st Year Success Newsletters • Case management for Compact Scholar students • Gradfest, Welcome Week, etc.

18. Communication Plan Semester Engagement: • Track registration activity • Welcome postcard • Weekly e-mails • Phone calls before midterms/finals • In-person visits • Incentive based learning • Participation in campus events • Connect with services

19. Our Peer Mentoring Teams

20. Higher Education Compact Scholar Pathway

21. What worked…

22. Impact of Test Prep for Placement Testing: Placement Results (New from CMSD High School students only)

23. Impact of Bridge Courses, General Studies Courses & Pell Grant on Student Success Fall 2012 Cohort Bridge Courses General Studies Courses Pell Grant

25. Fall 2013 Cohort • 275 students in Fall ’13 • 62% Full time

26. …Coming Soon - FY 14 • Academic Plans for Success & Completion • Fast Forward/Continuous Enrollmentin Dev. Ed • First Year Experience

27. …Lessons Learned • Continually fine-tuning • College wide change is hard • Listen to the folks on the ground

28. …Lessons Learned • Case Management Approach • Data, Data, Data • Fine-Tune Leverage Points

29. …Lessons Learned • Communication is key • Celebrate the successes…Scale what works • Change takes time

30. Q & A Thank you!