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Learning Experience #11 Caring Compassionate Relationships (The key to Conflict/Crisis Resolution)

Learning Experience #11 Caring Compassionate Relationships (The key to Conflict/Crisis Resolution). Presented by: Amy, Deb, Jill and Melissa Crawford County Board of DD. What is the purpose of CCR?. To use the practices of CCR to make sure to have a positive impact on “Quality of Life”

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Learning Experience #11 Caring Compassionate Relationships (The key to Conflict/Crisis Resolution)

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  1. Learning Experience #11 Caring Compassionate Relationships (The key to Conflict/Crisis Resolution) Presented by: Amy, Deb, Jill and Melissa Crawford County Board of DD

  2. What is the purpose of CCR? • To use the practices of CCR to make sure to have a positive impact on “Quality of Life” • ” A “Quality of Life” Coach: • Listens • Encourages • Challenges • Supports • Nourishes • Inspires

  3. What are the outcomes of CCR? • To achieve the outcomes desired, you must use these learning experiences: • Identify RISK FACTORS that increase or escalate situations • Identify SUPPORTIVE caregiver responses that can reduce communication risk factors • activity

  4. Continued outcomes of CCR • Identify VERBAL & NON-VERBAL warning signs • Identify SUPPORTIVE caregiver responses to use when verbal & nonverbal early warning signs are observed

  5. More outcomes of CCR • Identify CONTRIBUTING FACTORS that can lead to service provider ABUSE • Identify “ACTION STEPS” that can prevent service provider abuse

  6. 4 Contributing Factors Individual Environmental Situational Interpersonal Pass out handout/activity

  7. Contributing factors that can lead to provider abuse 1. Situational Factors 2. Reactive Factors 3. Compliance Approach 4. Coercion/Aversive Approach activity

  8. Action steps individual service providers can take to prevent abuse: Step back-refocus Ask for help Don’t take it personal Problem solve, identify options Respect- “Must Haves”

  9. Action steps Organizations can take to prevent abuse: Set clear expectations for the use of positive & supportive responses Zero tolerance for use of non-supportive approaches Provide orientation & ongoing trouble Incorporate the “Good Life” training at the workplace Monitor work load and hours worked

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