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Admissions and Compliance

Upper Iowa University Wisconsin Centers. Admissions and Compliance. Introduction. Marshall Whitlock, Milwaukee Area Director-UIU *Overview of UIU *Current environment within higher education *Challenges we all face Kathryn Cotey, Admissions Advisor-UIU *How UIU addresses admissions

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Admissions and Compliance

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  1. Upper Iowa University Wisconsin Centers Admissions and Compliance

  2. Introduction Marshall Whitlock, Milwaukee Area Director-UIU *Overview of UIU *Current environment within higher education *Challenges we all face Kathryn Cotey, Admissions Advisor-UIU *How UIU addresses admissions *How do we manage and address the compliance issues Summary .

  3. Our Mission Upper Iowa University provides student-centered undergraduate and graduate educational programs through flexible, multiple delivery systems in an environment in which delivery is respected, encouraged and nurtured.

  4. Wisconsin Center Locations • Milwaukee, Madison, Elkhorn, Janesville, • Wausau and Prairie du Chien • Bachelor of Science Degree with 13 Majors • Associate degree Programs • Master of Business Administration, Master of Higher Education Administration and Master of Public Administration • Six eight-week terms each year • Six graduation dates per year

  5. Current Environment • Newspaper Articles • Sting operations • GAO Reports and Hearings • Impact on the entire Education sector • Branded like “used car salesmen”

  6. Issues • Newsweek/Online 10/27/2010 Eight Ways to Avoid For-Profit School Scams • Jacking Up Prices • Giving Misinformation About Student Loans • Exaggerating Employment Prospects

  7. 4. Underestimating Costs 5. Encouraging Students to Falsify Financial-Aid Forms 6. High-Pressure Tactics 7. Hiding Important Information, Like Graduation Rates 8. Constant, Excessive Recruiting

  8. Impact on the Educational Environment • Reputation with communities • Reputation with the public • Adverse regulations • Impact on students Students suffer!

  9. Compliance Issues Federal rules • Gainful employment • State oversight • Other federal rule changes

  10. Compliance Issues Federal rule changes on Misrepresentation • “Substantially false, erroneous or misleading statements” • Expansion of the definitions • Issues involving employability of graduates Incentive compensation

  11. What is needed • Attention to potential impact on students • Building on best practices from other schools • Attention to Compliance Requirements • Remembering our roots—helping students!

  12. Admissions • Establishing the culture • Review the process for improvement – focus on delivery • Identify check points/ touch points • Identify opportunities for feedback – evaluate • Resources

  13. Campus Culture • Establish within the environment a “we versus “them” attitude • Departments working together – Admissions, Academics and Financial Aid • Collaboration, Connection and Accountability • Influenced by goals, policies, structure and strategies

  14. Process • Checklist/delivery – consistency = quality • Gathering information - asking the student – educational experience, expectations, needs, and goals • Sharing information – accreditation, culture, process, review program options, transfer credits, discuss career planning • Clarification – ask questions, reiterate main points

  15. Process continued……. • Follow-up – additional information • Resources – career planning assessment, tutoring – on campus – on line options • Placement services • Orientation – identify where, when, how resources are delivered • Touch points – open house, advising meeting, orientation, week 3, registration

  16. Registration Process • Registration occurs 6 times in one calendar year • 8 week terms – registration open 5 of 8 weeks • Advisor approval of registration • Weekly review/tracking of conversion • Flexibility with full/part-time options • Working closely with stop-outs

  17. Opportunities • Identify multiple ways to provide critical information – registration, financial aid transfer credits, class add/drops, academic goals and standards • Website, phone calls, catalogs, handouts, newsletter, e-mails, faculty announcements, posters on campus • Academic Performance Issues – realistic goals

  18. Evaluation/Feedback • Open House – sharing specifics – ask, what can we do better? • Admissions Visit/Interview – information gathering and evaluation • First advising meeting - registration • Orientation – written feedback • Classroom feedback – faculty feedback • Surveys • What else?

  19. Compliance • Acceptance Process – application, transcripts, accredited High Schools • Financial Aid – clear information, definitions, step by step explanation • What are some ways you provide delivery of Financial Aid Information?

  20. Compliance continued… • Managing to the metrics – beyond the reports • Building relationships, awareness of needs, providing continuous follow-up, and training • Measuring the intangibles • Other ideas?

  21. Summary • Awareness • Culture emphasis • Training – delivery versus checklist • Multiple methods of delivery of information • Evaluation – emphasizing the behavior with performance feedback • Pulse Check

  22. Upper Iowa University Wisconsin Centers THANKS

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