Discussion Topics

2. The Future of Wireless • Wireless vs. Mobile • WAP vs. SMS • mySAP.com Mobile Business • Wireless SAP Event Notification Discussion Topics

3. Analyst Predictions for Wireless Technology • Convergence of wireless data and computing will lead to significant innovations in pervasive computing.  • Worldwide mobile subscribers will grow from 395 million to over 1 billion in 2005 (IDC) • According to Gartner:2004, nearly 800 million people will use mobile devices, forcing at least half of Fortune 2000 companies to support wireless systems • IDC predicts the worldwide market in 2004 for B2B and B2C e-commerce will total $3.1 trillion , up from $350.4 billion last year. • By 2003, it is anticipated that the United States will be introducing 3G (Third-generation technology). • Beyond 2005, the majority of data traffic will remain to be Short Message Service (SMS) which until now is mainly used for messaging between individuals (Yankee Group, Europe)

4. Wireless vs. Mobile

5. SMS (Short Messaging Service) Similar to paging, SMS is a service for sending short text messages to mobile phones. Messages must be no longer than 160 alpha-numeric characters and contain no images or graphics. WAP (Wireless Application Protocol) WAP is a secure specification that allows users to access information instantly via handheld devices such as mobile phones, pagers, two-way radios, smartphones and communicators. WAPs that use displays and access the Internet run what are called microbrowsers--browsers with small file sizes that can accommodate the low memory constraints of handheld devices and the the low-bandwidth constraints of a wireless-handheld network. Because WAP is fairly new, it is not a formal standard yet. It is still an initiative that was started by Unwired Planet, Motorola, Nokia, and Ericsson. SMS vs. WAP

6. Mobile Business Mobile SAP Business Applications • Mobile Customer Relationship Management • Mobile Business Intelligence • Travel Management • Mobile Quality Management • Mobile Procurement • Mobile Supply Chain Management • Utilities Meter Reading • Mobile Time & Expenses

7. CRM Handheld Sales Functions • Business Partner Management • Activity Management • Opportunity Management • Sales Order & Quotation Management • Cross-Selling SAP CRM Handheld Sales Functions • CRM Handheld Service Functions • Assignment Management • Attendance Management • Assignment Confirmation

8. Infrastructure Supporting CRM Handheld Devices

9. Mobile SAP Business Intelligence

10. Confirm deliveries by scanning barcodes on incoming pallets • Receive instructions on where to store goods • Check warehouse inventories • Scan goods as they're loaded on trucks • Get on-the-spot printouts of freight documentation Mobile Supply Chain Management

11. Logistics Facility Wireless Network SAP Enterprise SAPconsole SCM CRM Non-SAP Applications Applications Mobile Supply Chain Management

12. Key functionality: Time sheets • The mobile time sheet communicates with the Cross-Application Time Sheet (CATS) in your main SAP system. Information transfers easily from one system to the other. • Employees just point and click to enter, copy, change, and delete time-sheet items. • Data entry fields can be customized for various employee profiles to optimize data entry for various roles and individuals. • Detailed, long text descriptions of activities can be entered offline to enable better understanding of projects and billing. • Each employee can save a preliminary version of time data in the main SAP system to serve as a backup (for use in the event a laptop is lost, for example). Follow-on business processes such as approval and billing are triggered when the employee releases a final version of this data. • Mobile employees are kept informed of the status of time data sent for approval. This enables them to react quickly to changing situations. MySAP Mobile Time & Expenses • Key functions: Travel expenses • The system displays the employee's trip list and the status of each trip (draft synchronized, approved, or paid). • Users can create new trips, copy existing trips, and assign individual receipts to each trip. • Costs can be distributed to different accounting objects, such as projects and orders. • Data validation and plausibility checks can be performed offline. • Errors detected during synchronization are reported on the employee's mobile device, enabling immediate correction. • Tracking of exact reimbursement amounts enables better control of employee expenses. • An expenses summary sheet can be printed out for the employee's records or for administration purposes. • Customized employee profiles allow rapid access to personalized and role-based information. • Standard customizing allows support for local and regional differences, such as country-specific versions and languages.

13. MySAP Mobile Time & Expenses

14. Proactive, two-way dialogue, direct with enterprise systems • Context-sensitive response-options allow users to take action, without logging-on or querying for info • Extends decision-making capabilities to mobile users anywhere • Decreases latency, accelerates business processes, frictionless communication workflow • Added-value to existing ERP investments • Leverages existing 2G communication modalities (e.g. SMS, Voice,…), as well as future technologies (2.5G, 3G) Wireless SAP Event Notification

15. Messaging Server Conditional Notification Scenarios mySAP Enterprise Message Body Scenarios Interactive Message Event Scenarios (IVR, SMS, HTTP, WAP, Fax, XML, email) Recipient Routing Scenarios Non-SAP Applications • Response Options • Press 1 … • Press 2 … • Press 3 … • Press 4 Response Options Scenarios • Events from any sourcecaninitiate a direct two-way dialogue between mobile users and corporate systems. • Allows individuals to engage in remote decision-making based on real-time data, without logging-on or querying for information. • Conditions for notification, response, and message-routing spanmultiple, sources of disparate corporate data Wireless SAP Event Notification

16. Wireless…The Possibilities are Endless.