Nonverbal Communication and Teamwork

1. Nonverbal Communication and Teamwork Business Communication and Presentation Chapter 3

2. Nonverbal Communication • Messages sent without or in addition to words • Nonverbal Symbols include: • Body language • Appearance • Touch • Space • Time • Voice

3. How are Nonverbal Symbols Interpreted? • Senses • Seeing • Hearing • Touching • Tasting • Smelling Nonverbal symbols may: • Reinforce • Contradict • Substitute • Regulate verbal symbols.

4. Nonverbal Examples Reinforcing Contradicting • Point as you say “The office is the second door on the left.” • Frowning as you say “That’s fine.” • Substituting Regulating • Nodding in agreement encourages another to continue speaking • Closing a book means you are through listening • Tapping your foot indicates frustration • Clenching your fists indicates anger • Nodding or smiling indicates agreement

5. Nonverbal Symbols Written Messages Spoken Messages • Error Free • Appropriate Format • Easy to read Print • Appropriate drawings, pictures, charts, and graphs • Correct Facts • Body Language • Facial expressions, gestures, and posture • Touching • Shaking hands, hugging, placing a hand on someone’s shoulder • Space • Distance between individuals • Time • Being punctual • Paralanguage • Qualities of voice, rate of speech, and actions

6. Body Language • Facial expressions • Smile – Happy feelings • Frown – Negative feelings • Eyes • Excitement, boredom, concentration • Eyebrows • Raised eyebrows – questioning, surprise, nervous • Pinched together – confusion, indecision

7. Body Language Cont. • Eye contact • Direct – interest, friendship, confidence • Lack of eye contact – disinterest or boredom • Gestures • Crossed arms – concentration or withdrawal • Trembling hand – nervousness • Nodding – agreement • Folded arms – closed attitude or disagreement • Leaning toward a person – open attitude

8. Touching • Handshake • Greeting/Closing a discussion • Firm – Confidence • Weak – Listlessness • Hand placed on shoulder – form of encouragement from supervisor to subordinate • Not accepted from subordinate to supervisor

9. Personal Space

10. Time • You are asked to get to work as soon as possible • Complete the action right away conveys a positive message to the other person • Ignoring the request sends a negative message • Being on time shows respect for others

11. Paralanguage • Nonverbal symbols that reveal the difference between what is said and how it is said • Pitch • Stress • Rate • Volume • Inflection • Rhythm • Pronunciation • Laughing • Crying • Sighing • Yawning • Coughing • Silence • Pauses • Hesitations

12. Nonverbal Symbols and Your Image • Level of confidence • Too much self-confidence • Too little self-confidence • Friendliness • Enthusiasm • Sincerity • Eye contact and posture • Appearance

13. Nonverbal Symbols in the Environment • Furnishings and décor • Arrangement of tables and chairs • Lighting • Room temperature • Noise or sounds • Use of color

14. We Have to Move Now! Nonverbal Communication Activity • 1. Choose 4 volunteers2. Each volunteer selects a prompt that includes a mood or a disposition like guilty, happy, suspicious, paranoid, insulted, or insecure. 3. Each student reads the following sentence to the class, expressing the mood you picked. 4. Students will write down assumptions they make about each student as they read the sentence role-playing the emotion shown on the prompt.

15. We all need to gather our possessions and move to another building as soon as possible!