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Enhancing User Feedback Mechanisms for PDS Website Improvement

Feedback on PDS website features and emails, implementing a new widget, tracking feedback inquiries, and next steps for comprehensive user feedback mechanisms.

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Enhancing User Feedback Mechanisms for PDS Website Improvement

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  1. User Feedback Emily Law March 28, 2019 MC F2F in Towson

  2. Feedback on Home Site Feedback emails go to pds_operator@jpl.nasa.gov PDS MC F2F, Towson MD

  3. Background • Action from August 2018 MC F2F • Prepare questions for feedback on the PDS website • Questions were shared with MC in Sept 2018 • Name, Email, Subject, Type (question, problem/bug, comment, suggestion, kudos), Comment • Feedback widget has been implemented and will replace existing one via Build 9b PDS MC F2F, Towson MD

  4. Prototype • Make this bigger? • Better Label? PDS MC F2F, Towson MD

  5. Prototype • Feedback emails go to pds_operator@jpl.nasa.gov • Configurable to go to specific node staff PDS MC F2F, Towson MD

  6. Prototype PDS MC F2F, Towson MD

  7. Tracking • PDS (https://pds.nasa.gov) received less than 10 feedback/inquiries per month • Current EN feedback record kept manually in a spreadsheet • Date received, Date Responded/Resolved • Name, Email • Description • Category • S/W, Tool – bugs, download, etc • Search/Access • Proposal • Data • Broken Link • General – e.g., internship PDS MC F2F, Towson MD

  8. Discussion • Next Steps to consider • Adopt Feedback widget by nodes • Post tracking info on EN Wiki • Work with Project team and nodes to develop a PDS-wide consolidated and comprehensive approach for collecting and tracking feedback including in-person feedback from conferences • Explore more sophisticated/automated feedback mechanism PDS MC F2F, Towson MD

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