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Clarity Connect

Clarity Connect. Partner Sales Training Confidential Information. Agenda. About Clarity Introduction to Contact Centers History of Clarity Connect Clarity Connect Overview Demo Pricing Model Engagement Sales Tools. Clarity’s UC Practice Area. Focused entirely on:

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Clarity Connect

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  1. Clarity Connect Partner Sales Training Confidential Information

  2. Agenda About Clarity Introduction to Contact Centers History of Clarity Connect Clarity Connect Overview Demo Pricing Model Engagement Sales Tools

  3. Clarity’s UC Practice Area • Focused entirely on: • Products that natively extend Lync’s capabilities • Custom solutions to meet customer specific requirements • Built and delivered the developer training kits for OCS, Lync 2010, Lync 2013 and Office 365 • Wrote the book on UC Development, Lync MVP (development focused)

  4. UC Practice Area • A Series of Firsts • Built first native Lync Contact Center • First to connect Skype in to UCMA endpoint • Built first MS approved hosted audio conferencing connector for on–prem Lync • Built first product to allow users to manage inbound Federated communications

  5. Contact Center History Hardware based Managed their own call control Module based Expensive Complex licensing Difficult to customize CTI, screen pops

  6. Integrated vs. Native Presence Integration

  7. Microsoft Lync • Built as a true UC Product • IM • Presence • Conferencing • Video • Voice • Collaboration • Built as a UC Platform • Extensible • Structured API’s • Contact Center?

  8. Integrated vs. Native Lync Native

  9. Clarity Connect THE NATIVE LYNC CONTACT CENTER

  10. Clarity Connect – A New Approach • Software based, Lync Native Solution • Built on high level API’s • Call never leaves Lync. Call delivered to Lync client. • Browser Driven Management • No software clients to install • Allows for remote workers, DR • Easy to install and to integrate with Lync • Functions like another Lync server role • Simple setup, less maintenance required

  11. Clarity Connect • Industry leader in the Lync contact center market • First native Lync contact center product on the market • Complexity and size of deployments (med-large) • Notable customers • Full Feature • Inbound voice, IVR, ACD, call recording, dashboards, reporting, screen pop

  12. Zero Client Footprint

  13. Clarity Connect – A New Approach “Clarity Connect is a true UC Contact Center as opposed to UC-enabled one. Connect uses Lync as an underlying voice platform to anchor the call and the Lync client extension window for delivering agent desktop related functions,” AamerKaleem, Chief Technology Officer – Lync Enterprise Voice at Microsoft.

  14. Our Customers

  15. Demo

  16. Questions to ask What contact center product are you using today? How many agents? Queues? Inbound? Outbound? Calls? Chats? Screen Pop? Lync installed?

  17. Licensing Model • Partner Discount off MSRP • SKU Based • Bundled Offering • 25, 50, 75, 100 Users Bundles • Installation, Maintenance • Not feature-based or module pricing

  18. Partner Resources • Connect.claritycon.com • Video demos • Sales Collateral • Connect.claritycon.com\partners • Pricing spreadsheets • Deal registration

  19. Partner Engagement • Lindsey Winings • Channel Account Manager • Lwinings@claritycon.com • Lync or PSTN • 312-863-3434 • Craig Reishus • Director of Business Development • Craig.Reishus@claritycon.com • Lync or PSTN • 312-863-3415

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