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Clarity Connect - The Native Lync Contact Center Product

Clarity Connect - The Native Lync Contact Center Product. Customer Presentation. Clarity Connect. Clarity Connect simply and easily adds contact center functionality to Microsoft Lync. Inbound voice IVR ACD/Skills Based Routing Call Recording Reporting Dashboards Screen Pops.

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Clarity Connect - The Native Lync Contact Center Product

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  1. Clarity Connect -The Native Lync Contact Center Product Customer Presentation

  2. Clarity Connect Clarity Connect simply and easily adds contact center functionality to Microsoft Lync. • Inbound voice • IVR • ACD/Skills Based Routing • Call Recording • Reporting • Dashboards • Screen Pops

  3. Clarity Connect The Industry leader in the Lync contact center market • First native Lync contact center product on the market • First to demonstrate Skype termination. • Complexity and size of deployments Small internal call centers to large, globally dispersed customer facing call centers

  4. Why Clarity Connect • Works Seamlessly with your Lync environment • Call never leaves Lync • Call delivered to Lync client • Easy to install and to integrate with Lync • Simple setup, less maintenance required • No client side software to install, maintain – web based agent and supervisor consoles. • Simplified management • Complete self-management of call flows, agents, skills queues etc. • Web based management

  5. Zero Client Footprint

  6. Bundled Licensing Model • Not feature based! • Bundled Pricing • 25, 50 , 75 and 100 User Bundles • Includes • All licensing • Full functionality • up to 20 hours of install • Includes first year maintenance

  7. More information • Video Demo’s • http://connect.claritycon.com/lync-contact-center-resources/lync-contact-center-videos/ • Collateral • http://connect.claritycon.com/lync-contact-center-resources/ “Clarity Connect is a true UC Contact Center as opposed to UC-enabled one. Connect uses Lync as an underlying voice platform to anchor the call and the Lync client extension window for delivering agent desktop related functions,” AamerKaleem, Chief Technology Officer – Lync Enterprise Voice at Microsoft.

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