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The team

The team. Grintek Telecom Overview. Vision To be the information and communication technology infrastructure and business systems supplier of choice. Grintek Telecom Overview. Mission Statement

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The team

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  1. The team

  2. Grintek Telecom Overview • Vision • To be the information and communication technology infrastructure and business systems supplier of choice.

  3. Grintek Telecom Overview • Mission Statement • Our mission is to be a supplier of technologically innovative communications solutions for the Information and Communication Technology market. • We build our business by forming long-term relationships with all our stakeholders based on trust, thorough business knowledge and innovative solutions.

  4. Grintek Telecom Overview • Business Values • Act with integrity • Take initiative • Improve and innovate continuously • Foster partnerships and co-operation • Serve our customers as they want to be served • Be accountable • Value the employee’s ability • Deliver value for our shareholders

  5. Grintek Telecom Overview • Major South African telecommunications company • Provider of technological, competitive and innovative solutions from a variety of global business partners (24) • Form long-term relationships • Customer care and support is our differentiator • Extensive Africa coverage • Exceptional growth history • Solid reputation for delivery

  6. Market summary

  7. Our track record • Grintek Telecom has in excess of 180 sites in Africa through it’s partnerships. • Call Centre Industry Awards • Winners of : • Best Contact Centre Solution for International SOS • Most innovative Contact Centre/CRM product/Service - SOS International • Runner up : • Best customer service in a contact Centre - Metropolitan Life (Thales - AQM supplied by GT) • Our customers : • Digitalmall.com also received the following awards (Call Centre solutions or products supplied by GT) • Winner: • Best contact centre design • Best use of technology on a Contact Centre • Best customer service in a Contact Centre • Metropolitan Life was also a runner up in the category Best customer service in a Contact Centre. Out of a total of 10 categories, Grintek Telecom was involved in 7 of the Contact Centres.

  8. Grintek Telecom Overview • ISO 9002 • Satisfy or exceed all relevant manufacturing and quality standards worldwide • Internationally recognised Dekra quality standard ISO 9002 • Telkom Supplier of the Year for 2002 • Telkom Gold Supplier for 2002 • Telkom Quetel Gold award

  9. The supply and support structure we propose… GT Technology Solutions Pre & Post Sales Services Support Services Technology Solutions Pre & Post Sales Services Support Services Customer Product Global Partnership R&D AIC SUP

  10. Some of our customers

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