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Ms Joyce Tam, Principal Assistant Secretary for Information Technology and Broadcasting

Presentation on “Developing an E-Government” to IIAC Members Thursday 30 November 2000. Ms Joyce Tam, Principal Assistant Secretary for Information Technology and Broadcasting. Definition of E-Government. What is E-Government?.

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Ms Joyce Tam, Principal Assistant Secretary for Information Technology and Broadcasting

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  1. Presentation on “Developing an E-Government” to IIAC Members Thursday 30 November 2000 Ms Joyce Tam, Principal Assistant Secretary for Information Technology and Broadcasting

  2. Definition of E-Government What is E-Government? “E-Government is an ongoing process of transformation of Government towards the provision of government services (information, transactions) through electronic means, including access to government information and the completion of government transactions on an ‘anywhere, anytime’ basis.” PricewaterhouseCoopers 2

  3. Driving Force of E-Government “… in five years’ time, all companies will be Internet companies, or they won’t be companies at all ...” Andrew Grove, Chairman of Intel “… many consumers of government services appear to have lost their tolerance for bureaucracies. They feel they receive better service from banks, even supermarkets which have transformed business with innovative information technology …” Blueprint for renewing government services using IT Canadian Government

  4. Driving Force of E-Government Global competition is tense Kable E-Government top 20: 1. USA 2. Singapore 3. Australia 4. Canada 5. France 6. UK 7. Hong Kong Electronic Government International Kable Ltd. 4

  5. Policy Objectives of E-Government The economic benefits of E-government • Improve efficiency and quality • One-stop-shop service delivery • Cost effectiveness • Promote wider adoption of e-commerce 5

  6. Road map to E-Government Web site for information dissemination Electronic submission of information Department-based interactive services Integrated portal site to deliver one-stop shop services 6

  7. Our E-Government Strategy Top level commitment To develop the necessary information infrastructure To adopt proper IT management practices Training Culture High level implementation mechanism E-government initiatives 7

  8. CE’s Policy Addresses Revised “Digital 21” IT Strategy Heads of bureaux and departments to lead and drive e-government projects Top Level Commitment

  9. E-Government IT Infrastructure Certification Authority (CA) Government Office Automation (GOA) Central Internet Gateway (CIG) Government Backbone Network (GNET) Central Cyber Government Office (CCGO) Government Communication Network (GCN) Mail Service Departmental network 9

  10. Proper IT Management Practices • Software Asset Management (SAM) • IT Security Management (ISM) 10

  11. Training and culture To foster an e-“civil service” • High-level E–government seminars • CSTDI workshops for directorate officers • IT training courses for officers at all levels 11

  12. Implementation Mechanism • High-level Steering Committee • Chaired by SITB • EU, MSA, ITSD and BSPU Project committees for individual E–government initiatives 12

  13. Key E-Government Initiative - Electronic Service Delivery (ESD) 13

  14. Innovative Service Delivery ESD aims to deliver public services in an innovative manner • One-stop-shop customer-oriented service • Convenient channels for service delivery • Availability of service anytime • Wide variety of payment methods • Safe and secure services • Comprehensive user support 14

  15. Overall Information Infrastructure of ESD Access Channels Certification Authorities Content Providers Personal Computers via the Internet ESD Service Provider Public Information Kiosks -Government departments -Public agencies -Businesses Internet Appliances Financial Institutions 15

  16. ESD Access Channels Wide variety of channels to access ESD Public Computer Facilities Public Information Kiosks Community Cyber Points 16

  17. ESD Applications • Submission of tax return • Renewal of driving and vehicle licenses • Registration as a voter • Payment of Government fees • Tourist information 17

  18. Electronic Tendering System 18

  19. ETS http:// Key E-Government Initiatives Electronic procurement • Further Development of Electronic Tendering System to cover higher value projects • Electronic Marketplace • Electronic Product Catalogue 19

  20. www. .gov.hk Other E-Government Initiatives • Web-based Stores Ordering • Electronic Leave Application • Electronic Placing of Printing Order • E-Form Project 20

  21. Role of IIAC • Regular reports on implementation of E–government initiatives will be made to the IIAC to enable IIAC to closely monitor progress 21

  22. Thank you

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