Customer Service Training Courses Malaysia

1. Customer Service Training Courses Customer Service Customer service is the provision of service to customers before, during and after a purchase. "Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation." The importance of customer service may vary by product or service, industry and customer. The perception of success of such interactions will be dependent on employees "who can adjust themselves to the personality of the guest,"according to Micah Solomon. Customer service can also refer to the culture of the organization - the priority the organization assigns to customer service relative to other components, such as product innovation or low price. What is it About? Good customer service is the lifeblood of any business. You can offer gifts and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long. Good customer service is all about bringing customers back. And about sending them away happy - happy enough to pass positive relation about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers. 1) Incorporating customer service into strategic thinking 2) Customer Service With MBBIT & Honey Mumford Delivery 3) Be a problem solver not a problem evader 4) Using Personality Traits of J.C McCroskey 5) Develop a communication style that focuses on customer service 6) Customer service leadership ideas of Richard Daft and RM Lengel 7) We owe a customer a living 8) Redefine caring to include caring enough to confront on a timely and consistent basis 9) Build forming “feelings” relationships with your customer 10) Invest time building a basic relationship 11) Rise Above the Fray: Dealing With Customer 12) Customer service in turbulent competitive service 13) Building a EBA customer service 14) Building a customer service in all areas of organization 15) A Passionate Service 16) Dealing With Difficult Customer 17) Team Building With Customer Service and Stake Holders 18) How to avoid devastation in business by the element of customer service Managing Dimensions of Customer Service How do customers perceive and evaluate service quality? Gaps determinant in customer service

2. Serqual dimension in customer service What are organization’s perceptions about service quality? Do discrepancies exist between the perceptions of customers and those of managers? Measuring Customer responsiveness in customer orientation Can customers’ and managers’ perceptions be combined into a general model of service quality? How can service organizations improve customer service and achieve excellence? Interpersonal skills necessary to satisfy – and exceed – customer expectations Basics of effectively serving multicultural customers Cultural norms, needs, and expectations of customers from diverse communities Handling unusual or difficult library customer interactions Good interactive resources for customer service Benefits of The Course Enrich human capital by wining customers Increase your empathy in customer service Seek ye to understand than to be understood Building a Compass of Service orientated in Customer Service Understand why companies lose customers in your organization Customer Service in managing the quadrant of service HRDF CLAIMABLE TRAINING HRDF REGISTERED TRAINING PROVIDER REGISTRATION NO: 690354W Training Inquiries Contact Aaron Suresh Fernandez Training Consultant Email: aaron@malaysia-training.com Customer Service Training & Consultancy