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Chapter 11

Chapter 11. Human Resource Management. Humans – The Ultimate Resource. Why are employees called the ultimate resource? Human Resource Management: Determining HR needs, recruiting, selecting, developing, motivating, evaluating, compensating, and selecting employees. Challenges in HR.

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Chapter 11

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  1. Chapter 11 Human Resource Management

  2. Humans – The Ultimate Resource • Why are employees called the ultimate resource? • Human Resource Management: • Determining HR needs, recruiting, selecting, developing, motivating, evaluating, compensating, and selecting employees

  3. Challenges in HR • Shortages of knowledge workers • Need for almost 2 million nanotech workers in 10 years! • Need for retraining of population • Returning soldiers, prisoners, and manufacturing workers • Baby boomer retirees (and new starts!) • Recent shift toward emphasis on family • Overseas labor pools – to use or not to use?

  4. What are your human resource needs? • A five-step planning process: • Perform an inventory (what do you have?) • Prepare a job analysis (what does a job require?) • Results in a job description and specifications • Predict future HR needs • Predict ease of finding future employees • Make a plan • For recruiting, hiring, training, compensating, and evaluating

  5. How do companies find new workers?

  6. Internet possibilities for hiring • Careerbuilder.com • Company sites • Yahoo! Jobs

  7. Selecting the best employees • Get a complete application from each candidate • Conduct interviews that matter • Give employment tests • Conduct background investigations • Establish trial periods • Right to work states

  8. Interview mistakes

  9. Training options • Apprentice programs • Workshops off-the-job • Online training • Shadowing and understudies • Orientation • On-the-job coaching • Mentoring

  10. How should you evaluate employees? • Establish standards that you expect from them. • Tell them what you expect • Evaluate them • Discuss their results • Work to change performance • Use the information for future decisions (promotions, training programs, compensation, etc.)

  11. Different types of compensation • Salary • Bonuses: performance-based, team-based • Vacation time • Health insurance • Stock options • Commission plans • Piecework (by the unit produced)

  12. Important legislation • Civil Rights Act of 1964 (1991) • No discrimination based on race, religion, creed, sex, or national origin • Victims have right to trial and punitive damages • Americans with Disabilities Act of 1990 • Employers must give disabled persons same consideration as other applicants; extended to patrons • Age Discrimination • No person over 40 can be discriminated against, in companies with over 20 employees.

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