1 / 13

Don’t use the “M” word: Describing pages on the HMRC intranet

Don’t use the “M” word: Describing pages on the HMRC intranet. Pat Bell Knowledge Analysis and Intelligence. What you need to know about HMRC. HM Revenue & Customs formed in 2005 Merged Inland Revenue and Customs and Excise Ca 100,000 staff Collect taxes, pay tax credits and stop smuggling.

muriel
Download Presentation

Don’t use the “M” word: Describing pages on the HMRC intranet

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Don’t use the “M” word:Describing pages on the HMRC intranet Pat Bell Knowledge Analysis and Intelligence

  2. What you need to know about HMRC • HM Revenue & Customs formed in 2005 • Merged Inland Revenue and Customs and Excise • Ca 100,000 staff • Collect taxes, pay tax credits and stop smuggling

  3. What you need to know about the HMRC intranet • Over 200,000 pages • Managed by Communications and Marketing • Centralised guidance publishing • Devolved publishing for business area sites • Around 50-60 site editors with latitude • No content management system

  4. Latitude, illustrated

  5. HMRC intranet searchVerity software Managed by KAI

  6. Use of metadata 1: search results view

  7. Metadata in the search results view

  8. What are we doing about it? • Working with Communications and Marketing • Simplified the metadata scheme • Updated guidance with customer focus • Highlight the benefits • Extra support for key site editors • Carrot of better results

  9. Summing up- competencies A good understanding of knowledge organisation is useless without … • Customer focus • Communication skills • Change management • Achieving results through others

More Related