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AMERICAN STANDARD Repair Part Software System

AMERICAN STANDARD Repair Part Software System. MBA642-Management Information Systems - Walsh University - Professor Kim - March 1, 2011 Peter Asantebwana, Lee Ann Klein, Michael Klein, Michelle McCreery, Kieonna Peake, Justine Reed. Repair Part Software System.

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AMERICAN STANDARD Repair Part Software System

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  1. AMERICAN STANDARD Repair Part Software System MBA642-Management Information Systems - Walsh University - Professor Kim - March 1, 2011 Peter Asantebwana, Lee Ann Klein, Michael Klein, Michelle McCreery, Kieonna Peake, Justine Reed

  2. Repair Part Software System INTRODUCTION/PROBLEM – Michelle McCreery CONSTRAINTS/IMPACTS – Lee Ann and Michael Klein RESOLUTION/IMPLEMENTATION – Justine Reed CONSEQUENCES/RESULTS – Father Peter Asantebwana RECOMMENDATIONS – Kieonna Peake MBA642-Management Information Systems - Walsh University - Professor Kim - March 1, 2011 Peter Asantebwana, Lee Ann Klein, Michael Klein, Michelle McCreery, Kieonna Peake, Justine Reed

  3. Repair Part Software System INTRODUCTION • Introduction • Company • Problem • Who/What Involved with Problem • Who/What Needs to be Involved to Fix Problem MBA642-Management Information Systems - Walsh University - Professor Kim - March 1, 2011 Peter Asantebwana, Lee Ann Klein, Michael Klein, Michelle McCreery, Kieonna Peake, Justine Reed

  4. Introduction • Privately owned by Sun Capital Partners • Headquartered in Piscataway, NJ • Manufacturer of kitchen and bath products • Faucets, fixtures, cast iron sinks and tubs • Whirlpool units, vitreous china and decorative panels • Employ over 8,000 in U.S., Mexico and Canada • 2nd highest brand awareness • Hold leading market share in toilets • Always first to market new innovative products • 2007, merged with Crane Plumbing, Eljer Plumbing • Formed American Standard Brands • 2010, acquired Safety Tubs, Decorative Panels Inc.

  5. Problem • No system set up for ordering repair parts for whirlpools • American Standard provides and ships all parts free of charge • Due to mergers and acquisitions, the product line has doubled • 370 whirlpool products in the last decade • One whirlpool can have 18-52 parts

  6. Who/what is involved • Marketing • Believes anything can be engineered • Market products before engineering is complete • Engineering, designing, redesigning and obsolescence of whirlpools, components • Inventory to support product in field, 7 yrs • Generates new parts, increasing inventory • Purchasing • Low cost vendors • Low quality, defective parts • Results in changing vendors • Increases inventory of parts • Vendors • Lose vendors due to mergers, acquisitions, lack of sales • Patents, • closely regulated • Vendors can not manufacture same part, must be a difference • Increases inventory

  7. Who/what is needed to fix the issue • Marketing and Engineering • address the lack of collaboration • Proceed as a team, not individual departments • Launch products effectively • Purchasing • Reliable, quality vendors • Provide current part #’s • Control inventory levels • Accounting • Calculate debits/credits • Ensure profitability • IT • Implement and maintain web application • Customer Service • Compile defect report • Place orders, returns, help customer transition

  8. Repair Part Software System CONSTRAINTS/IMPACTS LONG AND SHORT TERM • Constraints • Financial • Time • Individual MBA642-Management Information Systems - Walsh University - Professor Kim - March 1, 2011 Peter Asantebwana, Lee Ann Klein, Michael Klein, Michelle McCreery, Kieonna Peake, Justine Reed

  9. Repair Part Software System RESOLUTION/IMPLEMENTATION • Resolution/Implementation • Software Requirements • Time • Training MBA642-Management Information Systems - Walsh University - Professor Kim - March 1, 2011 Peter Asantebwana, Lee Ann Klein, Michael Klein, Michelle McCreery, Kieonna Peake, Justine Reed

  10. Repair Part Software System CONSEQUENCES/RESULTS • Consequences – Positive and Negative • Results • Effects • Outcomes MBA642-Management Information Systems - Walsh University - Professor Kim - March 1, 2011 Peter Asantebwana, Lee Ann Klein, Michael Klein, Michelle McCreery, Kieonna Peake, Justine Reed

  11. Repair Part Software System RECOMMENDATIONS • Recommendations • Redesign and Update Existing System • Implement New System • Outsource MBA642-Management Information Systems - Walsh University - Professor Kim - March 1, 2011 Peter Asantebwana, Lee Ann Klein, Michael Klein, Michelle McCreery, Kieonna Peake, Justine Reed

  12. Repair Part Software System THANK YOU QUESTIONS? MBA642-Management Information Systems - Walsh University - Professor Kim - March 1, 2011 Peter Asantebwana, Lee Ann Klein, Michael Klein, Michelle McCreery, Kieonna Peake, Justine Reed

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