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Nonverbal Communication

Nonverbal Communication. Chapter 4. Nonverbal Communication. Nonverbal communication is information communicated without using words. Role of Nonverbal Communication. In Communicating Effectively Nonverbal communication is a critical and significant portion of any communication situation.

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Nonverbal Communication

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  1. Nonverbal Communication Chapter 4

  2. Nonverbal Communication Nonverbal communication is information communicated without using words.

  3. Role of Nonverbal Communication In Communicating Effectively Nonverbal communication is a critical and significant portion of any communication situation. In Strategic Flexibility Nonverbal communication is important in conversation management.

  4. Elements of Communication Model Figure 4-1 Information from the Elements in the Communication Model

  5. Verbal Linear Follows specific rules of structure and grammar Culture- and context- bound meanings Nonverbal Holistic Spontaneous Verbal & Nonverbal Communication The differences between verbal and nonverbal communication include:

  6. Nonverbal Communication on the Internet • Emoticons • Ideas you choose to discuss • Language choices, spelling and grammar, paragraphing, and sentence construction • Technology knowledge and use • Simple things (i.e. response time, accuracy) • How well you know your receiver

  7. Characteristics Characteristics of nonverbal communication: Culturally determined May conflict with verbal messages Largely unconscious Shows your feelings and attitudes Varies by gender Displays power

  8. Types of Nonverbal Communication Paralanguage Rate Pitch Volume Quality Vocal Fillers Continued

  9. Types of Nonverbal Communication Body Movement Emblems Illustrators Regulators Displays of feelings Adaptors Continued

  10. Types of Nonverbal Communication Anger Contempt Disgust Fear Happiness Sadness Surprise

  11. Types of Nonverbal Communication Eye Messages Attractiveness Clothing Uniforms Occupational dress Leisure clothing Costumes Continued

  12. Types of Nonverbal Communication * Body Adornment (tattoos) * Space and Distance Proxemics – how we use space and distance. Territory Intimate distance Personal distance Social distance Public distance

  13. Four Distance Zones Figure 4-3 The Four Distance Zones

  14. Types of Nonverbal Communication Touch (Haptics) Smell Time (Chronemics) Manners Silence

  15. Functions of Nonverbal Communication Complement Regulate Substitute Accent

  16. Controlling Nonverbal Communication Self-awareness Controlling emotions

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