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Call Manager

Call Manager. Personal Desktop Call Management. Call Manager. Powerful desktop control of your telephone:. Make, answer, transfer & park calls Record calls Monitor & retrieve callers while they are leaving voice mail messages View the status of other users Available, on a call, away

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Call Manager

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  1. Call Manager Personal Desktop Call Management The business phone system for the next 100 years

  2. Call Manager Powerful desktop control of your telephone: • Make, answer, transfer & park calls • Record calls • Monitor & retrieve callers while they are leaving voice mail messages • View the status of other users • Available, on a call, away • Instant messaging with other users The business phone system for the next 100 years

  3. Call Manager Active call display Monitored extensions The business phone system for the next 100 years

  4. Select Extensions to Monitor Edit ‘Select Monitored Extensions’ View “all” or “selected” extensions The business phone system for the next 100 years

  5. Call Manager • GREEN = idle • RED = on a call • LIGHT GREEN = ringing phone Monitor the Status of Selected Phones The business phone system for the next 100 years

  6. Call Manager Carlo Romeo 129 BLF 0 IM / Chat # of VM messages Online Status (presence management) The business phone system for the next 100 years

  7. Call Manager Personal desktop features: Dial Transfer Park Listen to VM (screening) Pickup VM (screening) Hang-up Record The business phone system for the next 100 years

  8. Place a Call • In the MY CALLS box, type the telephone number or extension or click on the extension. • Click DIAL. • The speaker on your IP550 will beep notifying you the call is being connected in handsfree mode. • Alternatives to handsfree mode: • Pick up the handset, or • Press the SPEAKER button twice to switch to headset mode. The business phone system for the next 100 years

  9. Transfer a Call • In MY CALLS type the destination extension or click on the extension. • Highlight the call you want to transfer. • Click TRANSFER. User Tip #1: To transfer a call directly to voicemail without ringing the extension, put * in front of the destination extension number: *2233 User Tip #2: A short cut for calling or transferring directly to the voicemail of a monitored extension without ringing the extension: Click on the envelope associated with that extension. The ‘*’ and extension number will automatically display in MY CALLS: *2233 Then simply click DIAL or TRANSFER. *2233 The business phone system for the next 100 years

  10. Park a Call • Highlight the call you want to park. • Click PARK. The business phone system for the next 100 years

  11. Screening Calls in Voicemail: Listen • Highlight the active call that is in your voicemail. • Click LISTEN TO VM to listen as the caller leaves you a voicemail message. The business phone system for the next 100 years

  12. Screening Calls in Voicemail: Pickup • Highlight the active call that is in your voicemail. • Click PICKUP VM to pull the call out of voicemail. • The speaker on your IP550 will beep notifying you the call is being connected in handsfree mode. • Alternatives to handsfree mode: • Pick up the handset, or • Press the SPEAKER button twice to switch to headset mode. The business phone system for the next 100 years

  13. Terminate a Call • Highlight the active call. • Click HANGUP to terminate the call. The business phone system for the next 100 years

  14. Record a Call • Highlight the active call. • Click RECORD to start recording the call. • To stop recording, click STOP REC. STOP REC The business phone system for the next 100 years

  15. Playback Recorded Calls • From the EDIT drop down menu, select ‘View Call Recordings’ • From this webpage you can listen to, download, and delete recorded calls. The business phone system for the next 100 years

  16. Instant Messaging • Double click on the ‘balloon’ for the extension you want to IM. • Type your message. • Click SEND. To initiate an instant message: The business phone system for the next 100 years

  17. Instant Messaging • Double click on the ‘balloon’ for the extension you want to IM. • View the text message. • Type a response. • Click SEND. To view/respond to an instant message: The business phone system for the next 100 years

  18. Call Manager • Display up to 40 extensions per screen • Scroll to see additional extensions • Resizable screen components • Requires Microsoft Windows XP or Vista • No support for Mac or any other OS, including earlier versions of Windows The business phone system for the next 100 years

  19. Call Manager For more information: The business phone system for the next 100 years

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