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Skills for delivering library services in a multi-device environment (in 10 minutes!)

Skills for delivering library services in a multi-device environment (in 10 minutes!). the intersection between supporting users & enabling learning and technology. expectations are changing - VRM. from Customer Relationship Manager (CRM) to Vendor Relationship Management (VRM)

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Skills for delivering library services in a multi-device environment (in 10 minutes!)

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  1. Skills for delivering library services in a multi-device environment (in 10 minutes!)

  2. the intersection between supporting users & enabling learning and technology

  3. expectations are changing - VRM • from Customer Relationship Manager (CRM) to Vendor Relationship Management (VRM) • Principles of VRM • Customers must enter relationships with vendors as independent actors • Customers must be the points of integration for their own data • Customers must have control of data they generate and gather. This means they must be able to share data selectively and voluntarily • Customers must be able to assert their own terms of engagement • Customers must be free to express their demands and intentions outside of any one company's control • http://cyber.law.harvard.edu/projectvrm/Main_Page

  4. bring your own device (BYOD) • by-passing layers of the infrastructure provided by the library • devices evolving too quickly to keep up.... • ...but that’s OK because everyone’s in the same boat! • device-agnostic web services becoming mainstream Photo by Jamais Cascio http://www.flickr.com/photos/jamais_cascio/3985074934/

  5. responsive web design • designing for interaction with users through the same systems interface but on different: • devices (desktop & laptop computers, tablets, smart-phones, even not-so-smart phones) • applications (‘apps’) Image taken from the Kineo website: http://www.kineo.com/mobile-learning/responsive-e-learning-for-multi-devices.html

  6. however...Gartner Says the Personal Cloud Will Replace the Personal Computer as the Centre of Users' Digital Lives by 2014http://www.gartner.com/it/page.jsp?id=1947315

  7. so it’s not just devices we need to worry about! • the user arrives at the library equipped with a set of devices and applications, but increasingly it’s a set of services that they are really bringing with them • so, the library increasingly needs to think in terms of service-service interaction • the balance has shifted - it is no longer sufficient to expect the user to simply engage with the services that the library provides • it’s more a case of ‘Bring Your Own Cloud (BYOC)’ than Bring Your Own Device....

  8. exploiting the power in the user’s pocket Photo by Jon Crel http://www.flickr.com/photos/joncrel/5770790849/

  9. development with user interfaces & APIs • understanding the fundamentals of working with interfaces to systems (both user and machine) is essential to properly deploy systems in a global network • being comfortable working with developers - understanding how to participate successfully in Agile development • learning to use the basic tools of web service development - e.g. tools which allow you to look at the inputs and outputs of web APIs Photo by Rob Styles. http://www.flickr.com/photos/mmmmmrob/3065029807/ Photo by Rob Styles. http://www.flickr.com/photos/mmmmmrob/3065869982/

  10. summary - new skills • skills which will help you to deliver successful library services to users armed with a range of devices and platforms: • maintaining awareness of the devices, the apps and the ‘cloud’ services which users bring with them • understanding and exploiting modern web user interface design. You don’t need to be a developer, but you do need to know what will work • working withdevelopers, understanding the affordances of web APIs in particular, being ready and able to participate in Agile development • basic web development/integration skills - learn to think like a developer Thank you for listening! paul@paulwalk.net

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