1 / 11

Web CMS Service Update

Web CMS Service Update. Rick Hill Web CMS Administrator. History. Project started by Provost Henshaw – 2006 Jointly sponsored by IET and University Relations Product selected – December 2007 18 month product evaluation Recommendation report – 2010

nardo
Download Presentation

Web CMS Service Update

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Web CMS Service Update Rick Hill Web CMS Administrator

  2. History • Project started by Provost Henshaw – 2006 • Jointly sponsored by IET and University Relations • Product selected – December 2007 • 18 month product evaluation • Recommendation report – 2010 • Centrally funded campus service – April 2011

  3. Service Goals • Facilitate creation and management of standards-compliant websites • Support consistency in messaging, branding and identity across university websites • Reduce need for specialized skills to build and maintain websites • Provide a centrally managed, dynamic, flexible campus Web infrastructure • Meet requirements for Web content accessibility

  4. How is it being used?

  5. What have we done for you lately? • Enhancements to the standard suite • New modular model deployed in 2011 • Provides flexibility in site formatting and function • Easy to create, advanced content • Enhancements to-date include: Flex page RSS FAQ Slides Code inclusion Features Drop menus Simple forms • More enhancements in progress • Model shared at national user group

  6. What have we done for you lately? • Training/support • Biweekly, on-line training • Web CMS website (http://cms.ucdavis.edu) • Client issue tracking through IET’s Remedy system • Client self-service through IET Knowledge Base • Monthly user group meetings • Virtual webhosting service • Infrastructure funded by the Web CMS service budget • Currently hosting ~75 sites • ~25 sites managed by the Web CMS service • Faculty personal/research site support • IET will provide a parallel service to meet faculty needs

  7. How are we doing? • One size fits many (not all) • ~3 new site requests per week • Client survey completed end of April 2013 • Sent to ~500 service clients • ~180 responded • ~83% completion rate

  8. Survey says • Trained by • Online by the Web CMS team – 30% • In-person by the Web CMS team – 42% • By someone in my unit – 28% • Training met your needs • 75% agree • Web CMS support was: • Timely - 93% agree • Knowledgably - 94% agree • Friendly - 96% agree • Web CMS is easy to use: • 79% agree

  9. Survey says • The Web CMS makes it easier to: • Meet campus Web standards - 91% agree • Meet campus branding standards – 89% agree • The Web CMS helps make content that is: • Timely – 91% • Consistent – 90% • High quality – 83% • Overall, rate the Web CMS service: • Excellent – 27% • Very good – 49% • Average – 20% • Below average – 4% • Poor – 0%

  10. Next steps • New Servers – in progress • Vet Med site migration – in progress • General campus presentation – May 23, 2013 • Training using the campus Learning Management System (LMS) – Summer 2013 • Responsive design model – Summer 2013 • L&S site migration– Summer 2013 • Proposal for continued service funding – Winter/Spring 2014

  11. Web CMS Service Update For more information: cmshelp@ucdavis.edu http://cms.ucdavis.edu

More Related