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Web CMS Service Update. Rick Hill Web CMS Administrator. History. Project started by Provost Henshaw – 2006 Jointly sponsored by IET and University Relations Product selected – December 2007 18 month product evaluation Recommendation report – 2010
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Web CMS Service Update Rick Hill Web CMS Administrator
History • Project started by Provost Henshaw – 2006 • Jointly sponsored by IET and University Relations • Product selected – December 2007 • 18 month product evaluation • Recommendation report – 2010 • Centrally funded campus service – April 2011
Service Goals • Facilitate creation and management of standards-compliant websites • Support consistency in messaging, branding and identity across university websites • Reduce need for specialized skills to build and maintain websites • Provide a centrally managed, dynamic, flexible campus Web infrastructure • Meet requirements for Web content accessibility
What have we done for you lately? • Enhancements to the standard suite • New modular model deployed in 2011 • Provides flexibility in site formatting and function • Easy to create, advanced content • Enhancements to-date include: Flex page RSS FAQ Slides Code inclusion Features Drop menus Simple forms • More enhancements in progress • Model shared at national user group
What have we done for you lately? • Training/support • Biweekly, on-line training • Web CMS website (http://cms.ucdavis.edu) • Client issue tracking through IET’s Remedy system • Client self-service through IET Knowledge Base • Monthly user group meetings • Virtual webhosting service • Infrastructure funded by the Web CMS service budget • Currently hosting ~75 sites • ~25 sites managed by the Web CMS service • Faculty personal/research site support • IET will provide a parallel service to meet faculty needs
How are we doing? • One size fits many (not all) • ~3 new site requests per week • Client survey completed end of April 2013 • Sent to ~500 service clients • ~180 responded • ~83% completion rate
Survey says • Trained by • Online by the Web CMS team – 30% • In-person by the Web CMS team – 42% • By someone in my unit – 28% • Training met your needs • 75% agree • Web CMS support was: • Timely - 93% agree • Knowledgably - 94% agree • Friendly - 96% agree • Web CMS is easy to use: • 79% agree
Survey says • The Web CMS makes it easier to: • Meet campus Web standards - 91% agree • Meet campus branding standards – 89% agree • The Web CMS helps make content that is: • Timely – 91% • Consistent – 90% • High quality – 83% • Overall, rate the Web CMS service: • Excellent – 27% • Very good – 49% • Average – 20% • Below average – 4% • Poor – 0%
Next steps • New Servers – in progress • Vet Med site migration – in progress • General campus presentation – May 23, 2013 • Training using the campus Learning Management System (LMS) – Summer 2013 • Responsive design model – Summer 2013 • L&S site migration– Summer 2013 • Proposal for continued service funding – Winter/Spring 2014
Web CMS Service Update For more information: cmshelp@ucdavis.edu http://cms.ucdavis.edu