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SMDR Analyzed

SMDR Analyzed. Aaron Hurt Garry Meadows Ron Pridemore Steve Klesper Tom Ondick. Introduction.

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SMDR Analyzed

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  1. SMDR Analyzed Aaron Hurt Garry Meadows Ron Pridemore Steve Klesper Tom Ondick

  2. Introduction The purpose of this project was to obtain and analyze an SMDR from a PBX and look for possible toll abuse. In the following presentation, we will describe what a Call Accounting System is and how it benefits an organization. We will also look into the different types of reports which may be generated from a Call Accounting System.

  3. Call Accounting Systems… • Capture information about telephone calls from the system's Station Message Detail Reporting (SMDR) port • Record and analyze the data • Prepare reports on the data

  4. What information is in the report? • Which extension originated the call • Number dialed (local or long distance) • Circuit that was used for the call (WATS, MCI, etc.) • When the call started • How long the call lasted • Account code (sometimes) identifies why call was made

  5. How is data collected? • Two primary methods are used: • A data-buffer device is connected to the SMDR port via a serial cable. "Remote-pollable" buffer devices contain a modem, which is directly connected to a trunk or inside analog line. At regular intervals, the buffer may initiate a call or receive one from a computer at a central location and deliver its load of call data. • A standalone computer system running call accounting software is attached directly to the SMDR port. Records are stored to hard disk immediately. Analysis and reporting proceeds from the console, or through workstations attached to the main system over the network.

  6. The information can be used to: • Allocate calling costs among departments • Billing clients for tolls • Sharing and resale of long distance and local calls • Motivating salespeople (call volume) • Personnel evaluation (phone productivity) • Controlling abuse • Long distance bill verification • Network optimization • Phony system diagnostics • Tracing calls

  7. Works Cited Voice & Data Communications Handbook Fourth Edition; Regis J. “Bud” Bates & Donald W. Gregory. What is Call Accounting; SMARTUNIT; http://www.smartunit.com/newsinfo/whatacc.htm

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