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Making Every Contact Count

Making Every Contact Count. Why?. WMFS could contribute to Health & Wellbeing Agenda Fits WMFS Action Plans ( Links: alcohol, smoking and risk of fires & injuries) Proactive prevention & improves awareness of service providers Opportunities – contacts with public during home safety checks

natalie-romero
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Making Every Contact Count

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  1. Making Every Contact Count Why? • WMFS could contribute to Health & Wellbeing Agenda • Fits WMFS Action Plans (Links: alcohol, smoking and risk of fires & injuries) • Proactive prevention & improves awareness of service providers • Opportunities – contacts with public during home safety checks • Seemed to ‘fit’ with Vulnerable Persons Officer visits • ‘Safe’ (ie. not about becoming specialists & other brigades had done training) • Potential to improve staff health & wellbeing

  2. Making Every Contact Count What We Did & How? • Liaised with Public Health Contacts (Deryn Bishop & Anne McLeod) • ‘Alcohol Brief Advice’ and ‘Healthy Lifestyles Team’ training (delivered to Vulnerable Persons Officers) • Training was given a ‘fire service’ emphasis • A specific ‘aide-memoire for fire service staff’ given out • Useful example text of how to broach subject. • Ask, Advise Assist • OARS: Open Questions, Affirmation, Reflections, Summaries

  3. Making Every Contact Count Barriers • Lack of knowledge/understanding about MECC • Lack of understanding of WMFS links to H&WB • Lack of confidence in broaching certain issues • Lack of awareness of service providers • Lack of Information to give to individuals

  4. Making Every Contact Count Review? • VPOs fill out a report after each visit • Level 2 Plan monitors number of signposting referrals • MECC will be included in brigade Action Plans • MECC training now to be given to operational crews. • Development needed for evaluation & outcomes • Re-fresh of training?

  5. All VPO’s and 50% of operational staff to receive Making Every Contact Count [MECC] training and working to embed MECC across the West Midlands

  6. Making Every Contact Count Feedback from VPOs “I haven’t personally made referrals with regard to Alcohol use-not yet anyway, but I would certainly feel confident to. I could approach the subject in an appropriate fashion & offer advice”. “I’ve not referred someone back yet but it may be the case when ……. & me visit the ….. family as there are alcohol issues with the family”. “It is still quite hard to broach the subject though, due to not wanting to offend” “It’s good to have the knowledge” “Even for information it was worth it” (doing the training)

  7. Making Every Contact Count Any Questions?

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