Liz Baldizan , Ed.D ., Assistant Dean, Academic Success Center

1. Academic Assessment Workshop: A Review of the Student Satisfaction Inventory Implementation & Implication Liz Baldizan, Ed.D., Assistant Dean, Academic Success Center Peter Kim, Ph.D. Senior Academic Advisor, Academic Success Center Richard Clark, M.B.A., Director, Office of Student Conduct & Residential Life Angelina Hill, Ph.D. Associate Director, Academic Assessment

2. Purpose of this Session Overview Longitudinal implementation and implications of the 2002, 2005, and 2008 Student Satisfaction Inventory (SSI) at UNLV

3. The Student Satisfaction Inventory: • A tool to improve the quality of student life and learning. • Measures student satisfaction and priorities, showing how satisfied students are as well as what issues are important to them • Has existed for 36 years through Noel Levitz • Provides for a national comparison with more than 2,000 other colleges or universities

4. SSI Design • The 100 items on each survey have been analyzed to produce 11 scale scores • The scales provide the big picture overview of what matters to our students • The differentce between the student’s level of importance and satisfaction is the performance gap; the level of concern to students

5. Performance Gaps at UNLV after the 2002 & 2005 SSI: • 2002 1 1 Safety & Security 3 3 Academic Advising 7 6 Instructional Effectiveness 2 2 Registration Effectiveness

6. Three Primary Responses to Challenges (high importance & low satisfaction): • Change perceptions through information and communication • Implement easy & quick actions that resolve the issues • Plan for long-term strategic adjustments in the delivery of the service

7. UNLV and SSI Implementation Spring Semester Administration of the SSI to a random selection of undergraduate students across disciplines: Year Number of Valid Surveys No Response • 1926 472 • 2124 274 2008 2223 119

8. Noel Levitz Recommendations following the 2002 & 2005 SSI: • Conduct an academic advising assessment resulting with an improvement plan and subsequent needed professional development for advisors • Complete a quality service assessment and create an improvement plan • Reexamine faculty roles and responsibilities for retention • Ensure that all student integration activities (pre-admission, admission, registration, advising, early alert, etc.) are frontloaded so that student success is maximized

9. SSI Administration Process at UNLV • Administered every 3 years • 2002 – 2005 – 2008 - 2011 • How is the SSI administered? • Canon Center • What have we learned about UNLV responses (e.g. classroom vs. online option)?

10. Performance Gaps at UNLV from 2002 to 2008 SSI: 2008 2005 2002 Scale 1 1 1 Safety & Security 2 3 3 Academic Advising 3 7 6 Instructional Effect. 4 2 2 Registration Effect.

11. Outcomes of SSI Results • Advising – Hired Executive Director and additional advisors • Campus Security – Hired additional police officers, installed additional campus lighting and installed cameras

12. Survey Big Picture • SSI • Provides broad examination of student satisfaction. • Has national and comparison group benchmark data available. • Has already been administered at UNLV (2002, 2005, 2008), establishing a baseline of data. • NSSE • Examines student behavior and engagement in the educational process. • Is used by U.S. News and World Report. • Has already been administered twice (2002, 2005, 2009) at UNLV • Climate Survey • Used by the Division of Student Affairs

20. Discussion & Questions?

21. Thank you! Liz, Angelina, Rich & Peter