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Conflict Resolution

Conflict Resolution. Developing the Bridge Builder and Peacemaker in All of Us. Presented by: Tamra Goodall CPS/CAP International Vice President. Conflict Resolution. CONFLICT AND CONFLICT RESOLUTION. Conflict Resolution. Source Materials For This Presentation:.

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Conflict Resolution

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  1. Conflict Resolution Developing the Bridge Builder and Peacemaker in All of Us Presented by: Tamra Goodall CPS/CAP International Vice President

  2. Conflict Resolution CONFLICT AND CONFLICT RESOLUTION

  3. Conflict Resolution Source Materials For This Presentation: The Joy of Conflict Resolution, Transforming Victims, Villains and Heroes in the Workplace and at Home by Gary Harper Ethics 101 by John Maxwell Walk the Talk by Eric Harvey & Steve Ventura Personal Experiences

  4. Conflict Resolution Maslow’s Hierarchy of Needs

  5. Conflict Resolution How Maslow’s Hierarchy Of Needs Relates To Conflict: • Belonging Needs • Esteem Needs

  6. Conflict Resolution VICTIMS, VILLAINS & HEROES

  7. Conflict Resolution The Drama Triangle VICTIM HERO VILLAIN

  8. Conflict Resolution

  9. Conflict Resolution

  10. Conflict Resolution

  11. Conflict Resolution THE ROAD TO RESOLUTION

  12. Conflict Resolution The Circle of Resolution VICTIM The Problem HERO VILLAIN

  13. Conflict Resolution BEGIN BY LISTENING

  14. Conflict Resolution 5Steps To Conflict Resolution / Collaboration: #1 Setting the Stage How Are We Going To Approach This?

  15. Conflict Resolution 5Steps To Conflict Resolution / Collaboration: #2 Share Our Stories How Do We See Each Other’s Situation?

  16. Conflict Resolution 5Steps To Conflict Resolution / Collaboration: #3 Creating An Agenda What Do We Need To Discuss And Resolve?

  17. Conflict Resolution 5Steps To Conflict Resolution / Collaboration: #4 Explaining Interests And Needs What Do We Each Need In A Solution?

  18. Conflict Resolution 5Steps To Conflict Resolution / Collaboration: #5 Solving The Problem What Are Our Options And Who Will Do What When?

  19. Conflict Resolution To Summarize The Process: • Setting The Stage • Sharing Our Stories • Creating An Agenda • Exploring Interests And Needs • Solving The Problem

  20. Conflict Resolution WHEN YOU HIT THE WALL

  21. Conflict Resolution PUTTING IT TOGETHER

  22. Conflict Resolution “Questions, Comments, Fears, Anxieties” Jeff Neurauter, IAAP Parliamentarian

  23. Conflict Resolution CONFLICT DIAMONDS

  24. Conflict Resolution THANK YOU

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