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This eLearning program focuses on the development of telecommunications skills for field workforce performance support. It covers topics such as Next G network, wireless links, training processes, and examples. Suitable for field technicians, technology specialists, and wireless engineers.
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Developing Telecommunications eLearning modules:Field Work Force performance support
Agenda • Next G network • Audience • Challenges • Next G Wireless Link • Processes > TNA • Examples • Summary • References
Next G network Telstra's next generation wireless broadband network Faster & greater coverage across Australia (98% ) Provides voice, messaging, fax and broadband News, music, sport, entertainment, industry 3
Audience Field technicians Technology specialists Communications technicians Integration specialists Wireless & engineering 4
Challenges Logistics of training 100’s of staff across Australia Different time zones Vast distances Locals 5
More Challenges Regional & climatic challenges Locals 6
Training team Dynamic duo 7
Next G Wireless Link • Next G Wireless Link exploits the coverage and data capabilities of Next G 850MHz network to provide: • Voice • Fax • Broadband internet
Next G Wireless Link Then: CDMA Wireless Local Loop 9
Next G Wireless Link Now: Next G Wireless Link 10
Next G Wireless Link Now: Next G Wireless Link 11
Next G Wireless Link • Ericsson W25 Fixed Wireless Terminal (FWT): • Connects to Next G network • RJ11 ports for phone and fax • RJ45 ports for LAN connections • Built-in wireless router 12
Next G Wireless Link Now: Next G Wireless Link 13
Next G Wireless Link Now: Next G Wireless Link 14
Next G Wireless Link • Juni JI19 Micro ICS repeater: • Captures, boosts and retransmits signal from Next G base station. 15
Next G Wireless Link Equipment shelter close-up Triad mast and equipment shelter 16
Next G Wireless Link Now: Next G Wireless Link 17
Next G Wireless Link • Yagi 14db antenna: • Roof-mounted • Aimed at nearest base station • Improves reception in areas with low Next G signal strength 18
Next G Wireless Link Now: Next G Wireless Link 19
Next G Wireless Link Now: Next G Wireless Link 20
Next G Wireless Link • Calyptech iFWT: • Used where there is no Next G signal at premises • Located in equipment shelter • Supports voice, fax and ADSL 21
Next G Wireless Link Now: Next G Wireless Link 22
Processes Identify training requirements Identify process changes Identify target audience - impacted workgroups) Online delivery & management of training requirements 23
Identify 24
Determine Determine availability of funding –who pays! 25
Develop 26
Signoff • Signoff • Build • Review • Technical • Pilot 27
Deploy Release notification 28
Manage Administer online training events 29
Competency Learning checks 30
Examples Online modules developed 2007-2008 31
Summary User centred consultation People Flexibility Interactivity Online management 32
References http://www.nextg.com.au/ http://www.telstra.com.au/nextg/index.htm http://www.telstra.com.au/nextgnetwork/index.htm http://www.telstra.com.au/mobile/networks/info/nextg.htm Contact Email: johnsandler@fastmail.fm Blog: www.nohow.wordpress.com 33