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Online Performance Support: beyond eLearning!

Discover how online performance support enhances learning interventions, provides just-in-time support, and augments job performance. Explore MORSE, a support tool for software, and ManageMentor, a resource for management skills.

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Online Performance Support: beyond eLearning!

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  1. Online Performance Support:beyond eLearning! Ian Mercer Learning & Development Manager Moorfields Eye Hospital

  2. Online Performance Support- what is it? • Online • Supports people in their job • “Just-in-time” • Gives people what they need (and no more!) • Fast! • Current • Augments existing learning interventions Ian Mercer, Moorfields Eye Hospital

  3. Online Performance Support • 2 examples: • MORSE Online Support Tool • Software support • ManageMentor • Management skills Ian Mercer, Moorfields Eye Hospital

  4. Ian Mercer, Moorfields Eye Hospital

  5. MORSE key features • MORSE “owl” sits in top corner of screen • If a known application - • Just click it! • Support is directly relevant to that screen • Fast authoring – content always up-to-date • Content totally controlled by organisation (especially Helpdesk staff) • Cost is spread over multiple projects Ian Mercer, Moorfields Eye Hospital

  6. MORSE – what can it do? • Provides relevant support quickly • Information (codes, procedures etc) • Links to relevant eLearning module • “Show Me” facility • Any software package • Sole online reference? • Alterations to software can be flagged to users (ideal for minor system changes) Ian Mercer, Moorfields Eye Hospital

  7. ManageMentor – key features • Management skills • Supervisors and team leaders • Managers • Senior managers • Link on Intranet • Rapid access • Multiple support routes • Information, tools and resources Ian Mercer, Moorfields Eye Hospital

  8. ManageMentor - content • Get Started – introduction, audio downloads • Learn - Core Concepts of the chosen topic • Apply – Concise steps to follow, Tips &  useful Tools • Practice – Scenario questions and check your knowledge • Explore Further – articles from Harvard Business Review Ian Mercer, Moorfields Eye Hospital

  9. Summary • Online Performance support • Fast access • Small chunks of knowledge • Directly relevant – no searching • Supports work, doesn’t disrupt it • “Just-in-time” • MORSE (Knowledge Solutions) • ManageMentor (Harvard Bus Sch Pub) Ian Mercer, Moorfields Eye Hospital

  10. On-line Performance Support:beyond eLearning! Ian Mercer Learning & Development Manager Moorfields Eye Hospital

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