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NEW COLLEGES / SCITT TRAINING EVENT

NEW COLLEGES / SCITT TRAINING EVENT. 10 TH JULY 2013. HEI SERVICES TEAM, SLC. HEI RELATIONSHIP MANAGER. Event Objectives. To gain an understanding of: Background and awareness of Student Loans Company Financial support available to students

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NEW COLLEGES / SCITT TRAINING EVENT

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  1. NEW COLLEGES / SCITT TRAINING EVENT 10TH JULY 2013 HEI SERVICES TEAM, SLC HEI RELATIONSHIP MANAGER

  2. Event Objectives To gain an understanding of: Background and awareness of Student Loans Company Financial support available to students Business to business processes throughout the academic year HE Portal Services and timely interactions / reporting Support, guidance and help available to institutions

  3. INTRODUCTION TO SLC HEI RELATIONSHIP MANAGER

  4. Student Loans Company Ltd (SLC) Works with Local Authorities in Wales, the Student Awards Agency for Scotland, the Education and Library Boards in Northern Ireland, Higher Education Institutions and HM Revenue and Customs, to provide student support in the UK. 1.3 million student customers 2.8 million customers no longer in Higher Education SLC is a non profit making Government owned organisation set up 1989 to provide loans and grant to students in colleges and Universities in the UK

  5. SLC - Paying and Collecting The Student Loans Company: Pay loans and grants to students Pay tuition fees to colleges and universities Work with HM Revenue and Customs to collect loan repayments Collect repayments on ‘mortgage style’ loans issued before 1998 Make maintenance payments to school pupils aged over 16 in Northern Ireland and Wales Pay bursaries and scholarships on behalf of universities and colleges Run the administration and processing associated with these

  6. SLC Corporate Website

  7. SLC Corporate Website • Structure and performance • Loan repayment, loan rates and interest rates • Working groups and stakeholder bulletins • National statistics • Linked to Student Finance England

  8. BUSINESS RELATIONSHIP WITH SLC HEI RELATIONSHIP MANAGER

  9. Business to Business Interaction • Collection of data and business reporting for funding purposes through HE Portal Services • HE Services Portal - www.heiinfo.slc.co.uk • Manage course information • View student information • Access details of fee payments • Registration and attendance confirmations • Process change of circumstances • User access via password with differing service/functionality levels • Service User Guides • Release Notes

  10. HE Portal Entry to HE Portal

  11. Financial Information Service (FIS) Courses Bursaries Student Information Service (SIS) Submission of full and part-time course data Service via subscription to assess student eligibility for/ payment of bursaries and scholarships or adminstration of fee waivers Information via Student Finance Calculators to potential students about institutional awards and contact details for student services at the institution View Student Information Registration to release maintenance support Attendance to release tuition fee payments Submit Change of Circumstances View Financial Reports HE Portal Services

  12. HE Services Portal - Homepage

  13. AY13/14 Key Business Events Timetable Sep Aug Feb 13 13 13 College Seminar Bursary Service/FIS Student data in SIS Registration & Combined Worklists available in SIS ‘Roll Over’ FT course submission PT course submission Attendance Worklist available in SIS Feb 14 May 14 Dec12 Jun / Jul 13 Oct 13 Dec/Jan 14 Mar 13 Apr 13 3rd Tuition Fee instalment 2nd Tuition Fee instalment Launch of SFE, SFNI & SFW FT applications Launch of SFE PT applications 1st Tuition Fee instalment Student Support Seminar HEI - Elearning, User Guides and guidance updated

  14. FURTHER INFORMATION AND SUPPORT HEI RELATIONSHIP MANAGER

  15. HEI Services Primary Business-to-Business facing department within SLC Manage, develop and maintain business products, services and relationships with HE providers, sector organisations, and stakeholders Undertake project work and annual roll-out for each AY Provide business and service information & best practice HEI Services page of SLC corporate website – www.heiinfo.slc.co.uk

  16. HE Services Website

  17. Business Services Operations • Manage the day to day running of business to business systems • Two teams: • Funding Team • HE Portal Services • The department work with institutions regarding operational queries and issues via email or the HEI Helpline on 0845 702 3316 • Enter staff details within maintain contacts/HE Portal

  18. Practitioners Website

  19. Student Finance England (SFE) Practitioners Team • Questions and advice concerning policy and guidance around regulations • SSIN_Queries@slc.co.uk • Practitioners Helpline 0845 602 0583 option 2

  20. Student Finance England (SFE) Student Applications– 3rd Party Consent to Share • Institutions are able to speak to SFE about specific student cases only if 3rd party consent to share has been given to the HEI by the student • Student creates ‘consent password’ via call to SFE. Password given to institution by student • HEI advisor calls Practitioner Helpline 0845 602 0583 option 1, with consent password and student identification reference

  21. HEI Engagement Programme • Programme of seminars and conferences • HEI Services and Finance Stakeholder Group • IT Advisory Group • Bulletins and newsflashes

  22. QUESTIONS?

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