1 / 9

Service Delivery Advisory Group Update

Service Delivery Advisory Group Update. August 25, 2006. Overview. October Initiatives Organizational Change Business Continuity Labour Market Planning Questions?. NORMALIZATION, BUSINESS CONTINUITY & INTEGRITY. MODERNIZATION, CUSTOMER SERVICE & EFFICIENCY. ACTIVITY STREAM.

neka
Download Presentation

Service Delivery Advisory Group Update

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Service Delivery Advisory Group Update August 25, 2006

  2. Overview • October Initiatives • Organizational Change • Business Continuity • Labour Market Planning • Questions?

  3. NORMALIZATION, BUSINESS CONTINUITY & INTEGRITY MODERNIZATION, CUSTOMER SERVICE & EFFICIENCY ACTIVITY STREAM TRANSFER PEOPLE, ASSETS, SYSTEMS Job Offers Responses Accom Strategy Org. Risk Assess Recruitment/ Traininig Plan Training Completed Transfer ETA/ SCA PROGRAM INTEGRATION, TRANSITION SERVICE DELIVERY MODEL, LABOUR MARKET INFORMATION, FISCAL FRAMEWORK TRANSITION High-level Business Model Service Delivery Model Joint LMI Strategy Business Integration Post-transfer Assess Resolve Issues LMPA IMPLEMENTATION, ORGANIZATIONAL READINESS, INTEGRATED TRAINING & EMPLOYMENT SYSTEM TRANSFORM-ATION LMDA/PA Program/ Financial Plan Continuous Improvement In Year LMPA Priorities Vision Program/ Policy Integration Implement Channel Strategy Benefits Realization Plan MeasureBenefits Staff Receive Training Realign Resources Apr Jan Jan Jul Jan Sep Apr Sep Jul Jan “Turnkey Operation” 2008 2009 2006 2007

  4. Milestones STAGE 2 NOW STAGE 1 Planning, Design & Implementation March to December 2006 Short Term January 1, 2007 to Summer 2007 Mature State Business continuity Integrated and new programs & services Broader and increased points of access Focus on results Formal partnerships Integrated program policy development Engagement of broader array of partners and stakeholders Business continuity No disruption in programs and services Existing third-party agencies and staff will continue to deliver services in the same way Begin implementation of specific service improvements Improved client access to program information and referral to services Strengthen placement and matching services Begin key program and process improvements that point towards broader transformation Rapid Re-employment Bring together programs, people, systems and assets under integrated management structure Business continuity Operationalize priority service delivery strategies Analyze key program risks to address business continuity including: IT – Connectivity, CID Business – Program design, service delivery HR – Transfer Corporate – finance and agreements Organizational Readiness – organizational design

  5. October Initiatives • Program Directives and Guidelines • Branding • Training • Call Centre • MTCU Website • Multi-Lingual Access

  6. Organizational Changes • Employee Transfer • Organizational Design and Change Management

  7. Business Continuity • Focus on business continuity • No disruption in programs and services • Existing third-party agencies and staff will continue to deliver services in the same way • Clients will experience a seamless transfer

  8. Local Planning • integrated local and province-wide labour market planning framework • will enhance the government’s capacity to build an integrated training and employment system that identifies and responds to local needs and will improve the quantity and quality of Ontario’s skilled labour supply • flexible, inclusive approach based on consultations with key stakeholders including but not limited to: employers, unions, training institutions, Ontario Works Service Managers, Service Canada offices, local groups and community agencies.

  9. Questions?

More Related