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The Secondhand Vehicles’ Market Challenges and Opportunities at European Level Bucharest, 21 November 2013. Rob Henneveld Global Automotive Consultancy. Today. Present dynamic used car sector. 1. New cars: Traditional & alternative distribution, Zero-mileage registration.
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The Secondhand Vehicles’ Market Challenges and Opportunities at European Level Bucharest, 21 November 2013 Rob Henneveld Global Automotive Consultancy
Present dynamic used car sector 1. New cars: Traditional & alternative distribution, Zero-mileage registration 4x major trends 2013 • 2. Mediteranea countries: • Strong drop in sales new cars • No (local) market for buy-backs & ex-demo’s • Volume- & price pressure on existing used car market • 3. Drivetrains: Auto ≠ Auto • Traditional drivetrain disappears (slowly) • Hybrid & micro-hybrid • Electrical (Full/Plugin/Range Extend. 4. Consumer: ….from possessing to use……. …Not to Buy is the New Buying….. Online, Independents, Supermercado’s, etc.
Car density: Number of cars per 1.000 inhabitants EU average: 478 491 • Flow West => East • Young & high mileage cars • Older used cars 373 524 213 • Flow South => North • Young & smaller cars • Low mileage cars See printed version for car density per country in detail
Trends Registered Car Park ‘07-’12 Consumers accept the “older car”: • Quality of cars in general increases…. • He/she purchases and older one….. • Functionalities are as good • Too high mileage is not an issue…..or is it? Diesel share Europe: 35,9%
Import on the increase (again) Highest ratio new sales vs import! Importing fairly easy Used cars plentiful available Need for mobility ≠ #used car supply Pollution tax cut of 30% * Estimation, **Extrapolated Source: APIA Non-transparency can result in: Disappointment / High Cost/Bad perception of sector………… Eco-fiscal regimes: Too much, Unexpected, Disrupting markets Influence of Government(s) Threat used car sector: Mileage fraud
Mileage fraud used cars “Transaction Pusher #1” • Best target cars: • High mileage • Young cars Crossing the border legitimize the new mileage • Barrier to do business across Europe: • 1.000 cars/Fte (mileage verification) • Financial risk & cost • Bad for image Low mileage cars are not trusted Both the sector & consumer pay the price for it! The Future for Quality Approved Used Cars looks good!
(SWOT) Used Car Sector • Stable product (volume sales fluctuations) • Product differentiation (price/age/quality) • Plentiful used car retail outlets • Accessibility is high through Internet • Lack of transparency • Low competence & retail skillset • Stock funding by banks • Old fashion-based daily practice SWOT • Stock - & Management Information • Development Pan-European market • Cross-selling opportunities • Internet differentiates on quality/price • Low entrée barrier & low sector imago • New car sales volumes & pricing • Eco-fiscal regime governments • Fraud (fiscal, mileage, etc.) See printed version for extended SWOT
Some conclusions SWOT How can we make the real difference Price is NOT enough anymore We need to “lock-in-the-client” with services Are we supplying a used car & maybe services, or are we just moving dead metal? NO supply shortage used cars* & NO slack in demand! We need to manage the perception of high mileage cars Closing the gap of a-synchronic information between seller and buyer Action #1: by “Adding Value” Start with transparent supply of information * In actual volumes
Revenue from End-of-Contract Inspections From “disposal” to permanent source of revenue • Small cost => high return • Strategic reasons lead to: (win-win) • Additional source of revenue • Commercial sales strategic leverage……… • Awareness among Fleetowner & drivers • Increase better driver behavior Leading to lower operational vehicle cost!
Average split Passenger Car & LCV Based on +39.000 EU Inspections Above “Normal Wear & Tear” cost per vehicle In month’s => Source: Macadam Europe 17,4% no cost • Part of determining: • Risk management • Insurance premiums • Correct franchise per incident • Best-practice method: • Audatex based • Brut repair cost (Q-new!) • -/- 30% = actual loss-of value See printed version for more details
Main requirements implementing Some conditions for implementing: • Transparency on method & outcome • Consistency in: “Normal Wear & Tear” • Norm inspection • Consistency in loss-of-value calculation • Processing insurance (claim) file • Educating fleetowner & driver (over time) • Monitor and apply benchmark key-figures Sample of norm: Latest development: “in-between-inspections”
Conclusions Europe is divided in 3-markets Mileage fraud is disaster for image of sector Managing perception high mileage cars No shortage supply, no lack in demand Need to “lock-in-clients” with recurring services More transparency is required Steady and permanent stream of revenue Small investment – high revenue Leads to lower Total Cost of Ownership TCO)
Rob M. Henneveld Global Automotive Consultancy +31 6 54 921 409 www.globaucon.com Rob.Henneveld@globaucon.com Twitter.com/#!/RobHenneveld www.linkedin.com/in/robmhenneveld1