Web Conferencing Award Overview

1. Web Conferencing AwardOverview Presented by: Richard Beck ITS Video Services

2. Agenda • Why did we go out for award? • Known Requirements • Award Information • Solutions Include • Training available • Rollout Tools • Optional Items • Questions to ask yourself about web conferencing • Timelines • Questions and Contact Information

3. Why did we go out for award? • Current solution was not cost effective • Cost, per seat ($958 per Year or $4.25 per seat per event) • Only one rate model to choose • Not tailored to the State’s needs • Could not scale quickly • Some features not supported: PBX integration, recording PBX participants • Proprietary AV format for recordings • Overwhelming interface for basic needs • Didn’t support SSL

4. Known Requirements • Basic and Advanced solutions • Quick and Scalable Solutions • Multiple Rate Models Based on Flat Rate • Online Ordering – 24 x 7 support – Reasonable SLA’s • Agency Branding • Standard AV formats • PBX integration • Outlook Events • Security– SSL 128 bit encryption and NCID

5. Award Information • Carahsoft • Adobe Connect Pro/Flash • Premiere Global Services-optional audio conferencing provider • Fortune 50 and GSA Schedule Holder/Master Distributor • Homeland Security, Defense Information Systems Agency • Vendor Contact Info • Josh Vance 703-871-8516 • We are attempting to provision through e-procurement • All orders, regardless of quantity, will be filled within 3 days. • There are no minimums and no set up/one-time fees. • NCID included in the rates • SLA based on standard ITS SLA

6. Award Information • Memo was sent out on 5/14 • Contract information is located at: http://www.its.state.nc.us/ITProcurement/TermContracts/TContracts.asp • Contract Number: 915W • Effective Date: May 15, 2009 through May 14, 2012 • Renewal Options: Two 1-year renewal periods • Bid Number: ITS-004212 • Contract Administrator: Lisa Cobb • lisa.cobb@its.nc.gov • (919) 754-6663 • Technical Contact : Ken Nuebler • ken.nuebler@its.nc.gov • (919) 754-6786

7. Solutions Include • Customizable interface and the ability build templates for functionality. • You can add as much functionality as need to make a template for basic, advanced or specific needs. • There is no price difference on how much functionality is used. • By default, you get all of the functionality. • Functionality available: • Application and Desktop Sharing • Polling and Quizzing • Text Chat • White Boarding or Annotation • Archive capabilities • File Transfer • Breakout Rooms • Web tour • Video

8. Solutions Include • SSL and 128 Bit encryption for all content • Branding of your agency’s logo • PC based/Voice Over Internet Protocol (VOIP) audio conferencing • Unlimited storage space for archives • Outlook calendar events • 99.99% Committed Service Availability • Unlimited 24x7 support and In-Meeting support service

9. Training Included • Monthly Orientation • 1st and 3rd Wednesday of the month • One on One Training • Administrator and Leader Training • Live Training • On Demand Training • 30 Day Demo accounts available

10. Rollout Tools • Connect Pro Intranet Portal Template Kit (Download)The Connect Pro Intranet Portal Rollout Kit includes a complete microsite that you can use as a landing site to deploy on your intranet for Connect Pro users • Training Your Users on Connect Pro (Article)Jason Parker, of Adobe's Conferencing Services team, shares his tips and tricks for how Adobe trains internal employees on how to use Connect Pro Meeting. • Connect Pro Meeting Rollout Campaign Kit (Download)Use the Connect Pro Rollout Campaign Kit templates to raise awareness within your organization about Connect Pro. Templates were created in Adobe InDesign® and you are required to use InDesign to modify template designs. • Selling Your Organization on Connect Pro (Article)Download a starter presentation that includes information that will help product evangelists educate and sell their organization on the value of Connect Pro. • Growing Connect Pro in Your Organization (PDF)In this paper, Jessica Waters shares common use cases to help educate users on how Connect Pro can help them in their everyday jobs

11. Optional Items • Audio conferencing • Based on per min • Billed Monthly based on usage • Footprints • http://www.refineddata.com/products/footprints/ • Presenter Module • Plug-in for Power Point

12. Questions to ask yourself about web conferencing? • What rate model works best for my needs? • Named user - includes up to 100 (participants + moderator) • Concurrent user Flat rate– based on a set # of seats that can be used at one time • Event- for large presentations and training. Includes up to 500 participants and registration

13. Questions to ask yourself about web conferencing? • On average, what is the maximum # of participants in a typical meeting? • How many meetings will be conducted each week? • What do I want to do in a web conference? • Provide training, present, collaborate • Which tools will you use? • Application share, polling, voting, text, whiteboard, FTP, video

14. Timelines • Initial Vendor Kick Off • 5/12 • NCID Technical Meeting • 5/19 Initial • 5/26 Follow-up and firm up dates for milestones • Vendor Orientation Webinars • June 3rd • 1st and 3rd Wednesday of the month • Service Start Date • Late June

15. Questions? Ken Nuebler Product Manager Video/Multimedia 919-754-6786 ken.nuebler@its.nc.gov