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Rep Welcome Series. 2012. Current New Representative HP. Too many links; overwhelming for a new Representative No clear call to action Nonstandard functionality: links do not take user anywhere but instead change text in center panel Dated look and feel with bland stock image.
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Rep Welcome Series 2012
Current New Representative HP • Too many links; overwhelming for a new Representative • No clear call to action • Nonstandard functionality: links do not take user anywhere but instead change text in center panel • Dated look and feel with bland stock image
Updated ~ New Representative HP • “Accordion panels”: • display detailed information in a digestible format • expand and collapse for easy navigation through content • clear hierarchy and organization • Clear, prominent calls to action in each panel • Use of icons and color adds visual appeal without clutter • Design is consistent with New Rep welcome series emails
Current New Representative Email Series • Email should be used as a driver to website, not information piece • To measure engagement, emails should always include links to a site to determine if the Rep wants to learn or see more information otherwise the meterics are not useful
Current New Representative Email Series • Email best practice is to have 6-8 lines of copy at most • The average person spends 3-5 seconds reading/viewing an email, so less is more • An effective series cannot be inundated with copy and needs to provide the Representatives with where they can find more information on a topic(s)
New Representative ExperienceRep Welcome Email 1 Landing Page 1
Goals of NEW! New Representative ExperienceLanding Pages 1 - Getting New Representatives Started 5 – Building Your Personal Online Webpage 3 – Using the Online Address Book 2 –Place Your First Order 4 – Delivering Your First Order 6 – Focus on New Sales Opportunities 7 – Emailing Your Customers 8 – Maintaining Your Sales Momentum 9 – Personalizing Your Customers’ Experience 10 – Grow Your Customer Base 11 – Marketing Yourself Online 12 – Perfecting Your Sales Strategy 13 – Using all of Your Resources