Quality policy

1. Quality policy The priority of our company in the matter of Quality is to continuously improve customers satisfaction through constant progress and mastery of the quality of our products and services, and this, at the lowest cost. The Quality System Management is one of the primary tools for achieving this objective. Procedures and instructions described in the Quality System Management specify the process used to achieve this goal throughout the organization. Management reviews, periodically conducted, can clarify and develop the quality policy, defining goals and measuring their achievement, particularly in measuring customer satisfaction and costs of non quality. The management agrees to supply products that are in full compliance with all applicable regulatory requirements The management agrees to provide the organization with all necessary resources to efficiently lead the Quality Policy and the achievement of established objectives. Quality is each and everyone's problem at all levels and in all activity areas of the company. Bernard ZanellaDirecteur général