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West Virginia

West Virginia. Process Improvement Collaborative Supporting Families December 10, 2003. WV Team Members. Sharon Carte - State CHIP Director Marla Short - CKF Pilot Project Director Renate Pore - CKF State Project Director

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West Virginia

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  1. West Virginia Process Improvement Collaborative Supporting Families December 10, 2003

  2. WV Team Members • Sharon Carte - State CHIP Director • Marla Short - CKF Pilot Project Director • Renate Pore - CKF State Project Director • Patty Martin - Economic Service Supervisor, Nicholas County • Mary Ann Dean – Community Service Manager, Nicholas County

  3. Goal Improve the Retention of Children in WVCHIP and Medicaid • Maintain continuous 12 month enrollment • Reduce temporary case closure from 12% to 5% • Reduce permanent case closure from 26% to 10% • Reduce total case closure from 38% to 10%

  4. Maintain Continuous Enrollment for 12 Months • Issue • Medicaid and CHIP children are losing coverage or moving to other programs before end of 12 months of continuous enrollment based on Charles Walter study • Track all children in target county • Track case numbers • Track closures by case number • Identify reasons for losing coverage or moving to other program.

  5. Reduce temporary case closure from 12 % to 5% • Issue • 12% of all cases in target county are closed at end of 12 months and later re-opened • Identify reasons for closure • Lack of renewal form • Lack of income documentation • Identify intervention

  6. Reduce permanent case closure from 26% to 10% • Issue • 26% of cases are closed and never heard from again • Identify reasons for closure • No renewal • Age- out of program • Income change • Identify intervention

  7. Reduce total case closure from 38% to 10% • Issue • 38% of all cases are closed • Identify • Reasons for closure • Identify Intervention

  8. Families with children in CHIP and Medicaid • Issue • Children in same family may have different renewal dates creating confusion

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