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Knowledge Management

Learn the key principles of Knowledge Management (KM) to boost organizational efficiency. Explore pilot projects and valuable insights on data management and value creation. Discover helpful resources for getting started in KM.

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Knowledge Management

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  1. Knowledge Management eRA Project Team Briefing April 9, 2002 at 9:00 a.m. Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  2. to be discussed • working definition of KM • example: mediation • WIFM @ NIH: possible pilot projects • case: lessons learned at World Bank • next steps Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  3. PAPER-BASED MACHINE-READABLE COST VALUE VALUE COST t t promise Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  4. what is knowledge management? • Knowledge management is . . . • systematic process by which knowledge is created, captured, shared, and leveraged • driven by: • organizational objectives • need to share and identify trends • IT tools • search, analysis, and presentation • serves one or many end-users Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  5. what is value? • Qualities that make information valuable: • accuracy • timeliness • accessibility • engagement • application • rarity • Source:Davenport & Prusak (1997) Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  6. supplier buyer customer organization infrastructure human resource management research and/or technology development procurement STRATEGY inbound logistics operations outbound logistics marketing or liaison service WORKFLOW DATA TREND EFFICIENCY bi vs km SUPPLY CHAIN VS STORED DATA Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  7. tacit view synthesis use manage analysis conversion acquisition KM focus KNOWLEDGE INFORMATION DATA Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  8. USER(s) aligned w/ group & end-user needs Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  9. example: mediation existing content existing content relevance existing content existing content existing content preference Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  10. matching engine profile catalogues abstraction engine thesaurus example: mediation existing content existing content relevance existing content existing content existing content preference Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  11. pilot A • VISION: reduce review workload • reviewer selection • conflict elimination • proposal assignment • BARRIER: relevance • ACTION: mediated retrieval Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  12. pilot B • VISION: better clinical decisions • legacy data • many, distributed projects • multidisciplinary analysis • BARRIER: nomenclature diffs • ACTION: robust data models Star Schema Data Model Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  13. pilot C • VISION: timely program planning • emerging research trends • relation of novelty to score • BARRIER: discerning salience, • signal-to-noise ratio • e.g., “naked” DNA • ACTION: bibliometrics Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  14. lessons learned: world bank • World Bank Group Ranks 4th in Most Admired Knowledge Enterprises • Organization: • multiple knowledge flows • communities of practice • redefine end-user relations (partners) • Budget for knowledge communities • Technologies for capture, dissemination, re-use • Build permanent capacity for knowledge brokering, e.g., advisory services, help desks The KNOW Network is a group of leading knowledge-based organizations dedicated to benchmarking and sharing best knowledge practices leading to superior business performance. www.knowledgebusiness.com Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  15. next steps • assess & develop a strategy • start pilot projects w/ key data • address organization (communities of practice) • commit to infrastructure • ********************* • TODAY • feedback • pilot projects • tiger-team volunteers Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  16. discussion Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  17. KM functions & apps Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  18. further information on KM • Faculty of Information Studies, University of Toronto http://www.fis.utoronto.ca/Programs/kmi/index.htm • IT Toolbox http://www.ittoolbox.com • Upper Ontology http://ontology.teknowledge.com/ • Health Services, Univ Washington, Module 38: Knowledge Management http://courses.washington.edu/~hs590a/hs590a.html • American Productivity and Qualty Center • KM Benchmarking Program, http://www.apqc.org/km • David Skyrme Associates http://www.skyrme.com/services/ktrends.htm#Tools • WARNING: BEWARE OF MARKET HYPE • & CONCEPTUAL INCONSISTENCIES!!!! Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  19. getting started develop a strategy assess (people, organization, environment) build infrastructure start small (pilot projects w/ key data) address organization communities of practice what’s in it for me (WIFM) Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  20. data acquisition data management data access set strategy requirements business rules domain analysis performance measures data design feedback testing & prototyping implementation scaling Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  21. assess Environment Firm Workflow & People Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  22. inputs capture manage release outputs decisions decisions tasks tasks data data docs docs disks display build infrastructure Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  23. inputs capture manage release outputs decisions decisions tasks tasks data data docs docs extract/merge prep/input collate/sort disks display pilot to impact key data flows process store process Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  24. communities of practice Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  25. vision action WIFM matrix barriers incentives barriers incentives Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  26. end Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  27. WIF-od • VISION: communicate & set policy w/ more detail on funded projects • BARRIER: nomenclature differences and dynamics • ACTION: smart(er) text search Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

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