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Workplace Conflict

Workplace Conflict. “Friends may come and go, but enemies accumulate.” - Thomas Jones. WORKPLACE CONFLICT. A. Happens when a person’s desires are frustrated. Another person threatens your needs. Workplace “violence” is workplace conflict taken to an extreme. Statistics:.

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Workplace Conflict

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  1. Workplace Conflict “Friends may come and go, but enemies accumulate.” - Thomas Jones

  2. WORKPLACE CONFLICT A. • Happens when a person’s desires are frustrated. • Another person threatens your needs. • Workplace “violence” is workplace conflict taken to an extreme. Statistics: • 500,000 occurrences per year. • 1,751,000 days of work missed. • Average 3.5 days per incident. • Approx. $55,000,000 in lost wages. Conflict is normal, and to be expected. Not all conflict is bad.

  3. CAUSES OF WORKPLACE CONFLICT DEALING WITH PROBLEM EMPLOYEES B. C. • Limited resources. • Incompatible goals. • Role ambiguity. • Different values. • Different perspectives. • Communication problems. • Focus on the problem, not the anger. • Do not interrupt or disagree with them. • Paraphrase what they say. • Acknowledge the anger. • Encourage them to work with you in solving the problem. • Arrive at a specific solution. Communicate the right message to those involved.

  4. BEHAVIORS TO AVOID D. • Becoming angry and responding in kind. • Walking away or hanging up the phone. • Pointing out that the employee is being rude. • Having negative voice tone and/or body language. • Trying to diagnose the personal, emotional or psychological • problems of employees. • Preaching to employees • Covering up for employees or making excuses for inappropriate • behaviors.

  5. REACTIONS TO CONFLICT E. • Competing • Collaborating • Avoiding • Accommodating • Compromise. Which style do you think is most appropriate in the workplace ? Discuss: “Carpool Mini-Case” Refer to the exercise workbook and complete: “Conflict Quiz”

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