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ITIL Practitioner Exam Summary: Vendor ITIL Practitioner Exam Code ITIL Practitioner Full Exam Name ITIL Practitioner Number of Questions 40 Sample Questions ITIL Practitioner Exam Sample Questions and Answers Practice Exam ITIL Practitioner Practice Test Passing Score 70% Time Limit 135 Minutes Exam Fee USD $150
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ITIL Practitioner ITIL Practitioner Sample Questions Sample Questions
Que.: 1. How does the CSI approach support OCM? Options: A. It provides for the capability to learn from the past B. It doesn’t specifically; rather OCM should be included as part of the vision. C. It allows for iterative progress toward organizational change D. It provides a structured approach to avoid blame
Answer: C. It allows for iterative progress toward organizational change
Que.: 2. What is the best way to communicate a sense of urgency for the needed changes? Options: A. Senior managers should send an email to all employees to communication that goal and the plan to achieve it. B. Nick did that by calling the management meeting to discuss the situation. C. Organize a meeting with the developers and IT Ops to understand their concerns so that they can be addressed. D. Nick already did that by replacing the pervious CIO.
Answer: B. Nick did that by calling the management meeting to discuss the situation.
Que.: 3. What is the importance of the Vision step of the CSI Approach? Options: A. Ensure there is continuity and capability to develop improvement as an organizational capability. B. Ensure the context for the improvement is understood and communicated C. Clearly define the expected deliverables as part of the vision D. Ensure there is an outside‐ ‐in & holistic perspective applied to the improvement effort
Answer: B. Ensure the context for the improvement is understood and communicated
Que.: 4. Which one of the following is a correct statement about GQM model development? Options: A. Specify metrics in response to answering questions B. GQM is designed to ensure alignment with the business C. Identify the questions that are used to ensure the goal is unambiguous D. One question is typically can be used in every goal
Answer: A. Specify metrics in response to answering questions
Que.: 5. What is the purpose for stakeholder management? Options: A. Identify the right people to support the change and the type of communication they will require. B. Stakeholder management enables leveraging the existing knowledge within the organization. C. Ensure the right people feel properly engaged. D. Stakeholder management primarily is focused on identification of the correct set of people to get involved with implementing a change.
Answer: B. Stakeholder management enables leveraging the existing knowledge within the organization.
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