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ITIL Foundation Exam Summary: Exam Name ITIL Foundation Exam Code ITIL Foundation No. of Questions 40 Passing Score 26 / 40 Time Limit 60 Minutes Recommended Practice Exam PeopleCert ITIL Foundation Certification - IT Service Management Practice Test Sample Questions PeopleCert ITIL Foundation Exam Sample Questions and Answers Exam Fee USD $314 Enjoy success with ProcessExam.com
ITIL Foundation Syllabus Content: Syllabus Topics: Service management as a practice The ITIL service lifecycle Generic concepts and definitions Key principles and models Selected processes Selected functions Selected roles Technology and architecture Competence and training Enjoy success with ProcessExam.com
ITIL Foundation Training: Recommended Training: Offline Training Enjoy success with ProcessExam.com
Tips to Prepare for ITIL Foundation: ● Perform enough practice with ProcessExam.com for ITIL Foundation certification subjects. ● Understand the all Syllabus Topics. ● Perform online practice exams for ITIL Foundation on ProcessExam.com. ● Identify your weak areas from practice test and do more practice with system. Enjoy success with ProcessExam.com
ITIL Foundation Sample Questions Enjoy success with ProcessExam.com
Que.:01. Who normally chairs a change advisory board (CAB)? Options: a) Change manager b) Service owner c) Change initiator d) Business relationship manager Enjoy success with ProcessExam.com
Answer: a) Change manager Enjoy success with ProcessExam.com
Que.: 02. Which is the BEST description of a service request? Options: a) A request from a user for information, advice or for a standard change b) Anything that the customer wants and is prepared to pay for c) Any request or demand that is entered by a user via a self-help web-based interface d) Any request for change (RFC) that is low-risk and which can be approved by the change manager without a change advisory board (CAB) meeting Enjoy success with ProcessExam.com
Answer: a) A request from a user for information, advice or for a standard change Enjoy success with ProcessExam.com
Que.:03. Which three types of metric support Continual Service Improvement (CSI) activities? Options: a) Technology metrics, service desk metrics and Key Performance Indicator (KPI) metrics b) Process metrics, software metrics and financial metrics c) Technology metrics, process metrics and service metrics d) Service metrics, technology metrics and Key Performance Indicator (KPI) metrics Enjoy success with ProcessExam.com
Answer: c) Technology metrics, process metrics and service metrics Enjoy success with ProcessExam.com
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