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How to Influence People in Times of Change

How to Influence People in Times of Change. Founded in Manchester in 2005 by Adam Green & Neil Fineberg. Unique recruitment model of 100% focus on Non Clinical Interim & Permanent recruitment within Healthcare/NHS sector. Specialism's include IM&T Commissioning Finance Estates & Facilities

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How to Influence People in Times of Change

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  1. How to Influence People in Times of Change

  2. Founded in Manchester in 2005 by Adam Green & Neil Fineberg. • Unique recruitment model of 100% focus on Non Clinical Interim & Permanent recruitment within Healthcare/NHS sector. Specialism's include • IM&T • Commissioning • Finance • Estates & Facilities • Governance • HR • General / Operational Management • Programme Management • As per HSJ figures we are the UKs largest advertiser of Interim NHS roles • Currently have 135 working Interim Managers in 94 Healthcare Organisations • In 2009 - placed 15 permanent staff members from AfC Band 7 to 9/VSM

  3. IM&T Candidates • Senior Management in IM&T & Informatics • IT Project Managers • CaB Managers • IT Technicians, eg. SQL Developers, RiO, SystmOne • Information Analysts • Clinical Coders If we can help you with anything today then please do let myself or my colleague, Brian Johnston know?

  4. Your facilitator today Mark Fitzmaurice Director and Master Trainer Over 20 years Dale Carnegie Training 80 countries 97 years, since 1912 7,000,000 people taken our programmes

  5. Introductions Name Location Job Role Yrs of Experience

  6. What’s the difference? • Manipulation • Influencing

  7. Business Book 20th Century

  8. In what areas do you need to be more effective at Influencing People?

  9. What are some challenges associated with Influencing People?

  10. What qualities, skills and abilities do you need to be a good Influencer?

  11. Triangle of Success Attitude Skills 85% 15% Knowledge

  12. Attitude Having a positive can do attitude

  13. Attitude ‘It can’t be done’ ‘It’s not possible’ ‘Don’t ask me’ ‘I’m not very good’ ‘We’ll fail’

  14. Having a positive, can do attitude Remember 20 random items, forwards and backwards, in the exact order, with the exact colour, without writing them down Inside 4 minutes What are you thinking?

  15. Attitude ‘It can’t be done’ ‘It’s not possible’ ‘Don’t ask me’ ‘I’m not very good’ ‘We’ll fail’

  16. Know where you going!

  17. Leading Influencing Rapport

  18. Building Rapport Don’t criticise, condemn or complain Give honest, sincere appreciation Create in the other person an eager want Become genuinely interested in them Smile Remember and use their names Be a good listener Talk in terms of the their interests Make people feel valued and important, and do it sincerely

  19. Avoid Arguments Show respect for other person’s opinion If you are wrong admit it quickly Begin in a friendly way Get the other person saying YES, YES Let the other person do most of the talking Let them think the idea is theirs See their point of view Be sympathetic with their ideas Appeal to the nobler motives Dramatise your ideas Throw down a challenge Influencing People

  20. COMFORT ZONE

  21. COMFORT ZONE

  22. COMFORT ZONE

  23. How to Influence People in Times of Change

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