Avaya Mobile Collaboration for IAUG Presenter – Brent Thomas

1. Avaya Mobile Collaborationfor IAUG Presenter – Brent Thomas February 2012

2. Agenda – Mobile Collaboration

3. Blended Personal & Business Life BYOD and Consumerization Return to Business Growth Mobile Collaboration Drivers • Need to accelerate customer, development and sales processes • People and processes scattered globally • Impact on business and customer relationships • Up to 40% of employees spend >20% of time far from desk – Gartner • Over 80% of Fortune 100 deploying iPhones and iPads – Network World • 72% of organizations permitting employee-owned devices – Aberdeen • 40% 2011 WLAN growth due to BYOD – Dell Oro • Tablets & smartphones mix together enterprise, personal and social uses • If it is my device I expect to access social and entertainment media! • Security across mixed enterprise/personal use now becoming key

4. Agenda – Mobile Collaboration

5. Hey, what do you mean by mobile?

6. Enabling Collaboration and Mobility Collaboration empowered by enhanced communications that enable you to work and make decisions faster, bringing together the right people at the right time, to harness the collective intelligence of everyone to drive better business results Mobility allowing you to collaborate across devices and media, with the contextual information you need, regardless of location – office, campus, home, hotel, travelling, customer site, remote locations, etc. Right People Right Information Right Time

7. Avaya Mobile Collaboration Overview Accelerate your business with faster collaboration and smarter decisions anywhere on any device • Faster collaboration accelerates business • Empowering the right people globally • Accessible through presence, messaging, voice and conferencing • Smarter decisions drive customer satisfaction and results • People productive everywhere across mobile, teleworker, and office clients • Avaya Flare®Communicator for iPad – powering decision making on the go • Reliable integrated collaboration solution lowers TCO • Built on proven Avaya Aura®enterprise-wide foundation • Real-time optimized and secure WLAN networking and SBC support BYOD • Professional Services expertise accelerates adoption • Flexible deployment and managed service choices (including OPEX models)

8. Empowering the Mobile CollaboratorFaster collaboration, smarter decisions, better business • Maureen - customer relationship manager • Travelling with her iPad, key client calls • Accessible and able to quickly find experts • Gathers contextual information using iPad • Executes transaction for client using a business app and Tom’s and Bob’s support • Bob - back-office support (may be in his home office!) • Integrated desktop • Easily supports the team • Tom – mobile expert • Indicates his availability • Easily communicates with one-X smartphone Avaya UC Applications Avaya Networking Professional & Support Services Avaya Managed Services The right experience for every person

9. Avaya Mobile Collaboration Solution • Avaya Aura®common enterprise-wide foundation for communications and collaboration applications(including messaging, conferencing, video, and contact center) • Avaya Flare® Communicator for iPad for powerful mobile decision making with apps + communications • Avaya one-X®for smartphones, desktops, speech access, and home teleworkingAvayaACE™ for multivendor application integration • Avaya Session Border Controller (SBC) Advanced for Enterprise for secure remote VPN-less access • Avaya WLAN 8100 for secure, BYOD authenticated, voice/video optimized, wireless campus roaming(see http://www.miercom.com/pdf/reports/20111017.pdf) • Avaya Professional and Managed Services driving faster ROI and managed costs Internet

10. Mobile Collaboration PackAllowing customers to get started easily Target Customer Street Price $50K • 50 SEATS • Avaya Aura® EnterpriseEdition: 50 user licenses DEVICES / CLIENTS Flare Communicator for iPAD (qty 50)* w/ UC All Inclusive (qty 50) licenses Avaya one-X® Communicator 6.0 Avaya Extension-to-CellularAvaya one-X®Mobile • Avaya Aura® Solution for Midsize Enterprise • Avaya one-X Client Enablement Server • Avaya G430 Gateway INFRASTRUCTURE FUTURES ADDITIONS PROF. SERVICES SUPPORT APS Implementation Easy to Add product and APS a la carte menu Future Entitlements via Upgrade Subscription 1 Yr Software Support + Upgrades, Hardware Maintenance * Available through separate introductory offer

11. Agenda – Mobile Collaboration

12. Flexibility to Tackle All Mobility Profiles Road warrior • Typically not in any office, often travelling, meeting customers and partners, needs back-end support Teleworker • Often in a home office, yet needs full enterprise access and capabilities Nomad • Sets up their office wherever they are, may “hot desk” for this, always needs rich access to people and information Campus roamer • Moves around campus or enterprise locations, may often be away from their office, or not have one

13. Avaya Aura® Avaya Networking Cloud Services Service Providers Enterprise-wide CollaborationMobile Collaboration is part of Avaya’s consistent end-to-end architecture Apps Collaboration Apps Social Media Apps Contact Center web.alive Service Providers StandardMedia SocialNetworks Web StoresBranches Multi-vendor IP-PBXs Customers PartnersSuppliers CustomerFacingSpecialists MobileCollaborators Experts Back Office KnowledgeWorkers Service Agents Other workers

14. Clientless access to Aura CM telephony features Telephony User Interface (Keypad) Single Number Reach Ring office calls on mobile (transfer CLID) Can also ring up to 4 addt’l devices (eg. Home) Single Identity Outbound mobile calls are handled by enterprise call server (office CLID) Two-stage dialing architecture LD toll avoidance Single Voice Mail Enterprise voicemail enforcement Call Handoff Deskphone or one-X Communicator client Presence updates Centralized call logging/recording Avaya EC 500 (Extension to Cellular)

15. Mobile Accessibility on the RoadAvaya one-X® Mobile • Your mobile cellular smartphone becomes your office phone • Integrated smartphone client with • One-number accessibility (your business #) • One-number call-out identity (your business #) • Use corporate international/LD calling plans • Call screening • Visual voice mail • Enterprise directory search • Unified call logs (with phones & desktop client) • Rapidly collaborate with the best available person • Control your availability and see presence of enterprise contacts Android, Blackberry, iPhone, Symbian clients

16. Avaya one-X® Mobile Phone Clients Avaya one-X® Mobile SIP iOS/Android* Avaya one-X® Mobile Lite Avaya one-X® Mobile UC 22

17. Downloading one-X Mobile 6.1.2 Clients • Google Play • Apple App Store • BlackBerry AppWorld • “Free” Download • Supported w/ CM 5.1.2 w/ EC500 R9 • CS1000 R7.5 w/ Mobile Extension (one-X Mobile Lite 1.x)

18. Enabling Mobile Decision MakingAvaya Flare® Communicator for iPad • Fun and easy to use “cards & spotlights” • Calls, IM, Presence from anywhere • One-number accessibility • Reduce cellular expenses with VoIP over WiFi / 3Gdata / Internet • Search corporate LDAP directories • Easily switch between other iPad applications while calls continue Manage contacts, call log & IMs Set presence information Manage multiple calls, just like in the office Quickly find all your contacts Launch email from history or contact fan Select communication modes See http://www.avaya.com/usa/demos/avaya-flare-communicator-for-ipad-device Easily extend your office: transition from deskphone or desktop-client by just logging into iPad app

19. Integrated Desktop and Teleworker ExperienceAvaya one-X® Communicator • Integrated desktop client • Flexible travel, teleworker and office voice choices: • VoIP to desktop • Call-back to home/any phone • Control office deskphone • One-number accessibility • Easy to shift to iPad or smartphone client when you leave your desktop • One click access to email and other desktop apps • Low cost webcam video option

20. Microsoft Desktop Integration • Desktop plugin augments Lync client • Supports Lync on-premise and Office365 • Fully leverages Avaya Aura® voice and features as the “power behind the click” • One-number accessibility (your business #) • Can flexibly use VoIP to desktop or control existing Avaya deskphone • Easy to shift to smartphone client oriPad when you leave your desktop • Only requires lower cost “standard CAL” Presence/IM Microsoft license

21. “Make a call” …to one of your contacts, somebody within your corporate directory or simply speak the number you want to call! “Schedule a reminder”…and let yourself be called at any number and reminded, so you won’t forget any of your tasks or appointments! “Send a message”…to a contact’s email, to a voicemail box or somebody within your corporate directory. “When am I free today?” …keep track of your time wherever you are! “Follow Me!”…and have allyour calls flexibly forwarded to you wherever you are. “Read my messages”…voicemail and/or email.Filter by status or by sender. You can reply, forward, delete, … Hands-free, Eyes-free, Personal AssistanceAvaya one-X® Speech* (included with Avaya Aura® Messaging) * Available for English only

22. Immersive is nice, but my couch is better 

23. Participate to a meeting from your Mobile or Tablet

24. Mobile video conferencing

26. Avaya One Touch Video Email Link Link has embedded Avaya One Touch Video URL to DMZ with extension, full telephone number, or SIP URI

27. Avaya One Touch Video Example External view of call to one-X Agent Text Chat Application Sharing

28. Immersive 3D “Virtual World” ExperiencesAvaya web.alive™ • Alternative to traditionalaudio/web conferencing • Much more dynamic andengaging avatar, 3D, andspatial audio experience • More effective meetings, team activities, and training • Meet who’s there, move around, chat, go outside or to another room to talk privately • Presentation, browsing, banners, screen-share and phone-out tools • Ask for a demo – experiencing is believing!

30. Network Management Enabling Campus Roaming and BYODAvaya Networking – Avaya WLAN 8100 and Identity Engines • WLAN optimized for industry-leading high-scale voice and video performance • Over 20% better voice and 30% better video performance than competing networks • Dynamic “call-admission” control • Centralized “Identity Engine” authentication and access control for wireless, wired, and remote BYOD devices including iPads • Centralized management • Lower business risks, manage compliance, and lower IT TCO Identity Engines Enterprise LAN Ethernet Routing Switches WLAN 8100 Access Point See http://www.miercom.com/pdf/reports/20111017.pdf

31. Secure Remote AccessAvaya Session Border Controller (SBC) Advanced for Enterprise Remote SIP Devices • SIP security designed for scalable cost-effective enterprise use • Fully supports SIP trunking • Also supports remote and mobile SIP devices and clients • Extends Avaya Aura® SIP capabilities outside the enterprise • Easy and intuitive to deploy and configure, lowering TCO • Proven technology backed by proactive “VIPER Lab” threatresearch and analysis Avaya SBCAdvanced for Enterprise SIP Trunking

32. SystemManager Avaya Aura® Three Tiered Architecture Communication Applications Avaya Agile Communications Environment™ (ACE) Avaya Aura® Messaging Avaya Aura® Conferencing Avaya Aura® Contact Center Core Communication Services Voice/Video Services Presence/IMServices Application Integration Session Manager, SBC CommunicationsInfrastructure DataInfrastructure Clients and Devices Avaya Flare® Experience Avaya one-X® Clients Desktop and Mobile Devices Video Endpoints

34. Agenda – Mobile Collaboration Shorter agenda slide when delivering an overview with just the first two sections and perhaps a few selected slides from the Details sections. Delete this box