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Self Management – It’s About Communication

Self Management – It’s About Communication. Marti Funnell RN, MSN, CDE Cecilia Sauter MS, RD, CDE. Objectives. Identify Personal Goals of the Self-Management Session Describe self management support Apply self management support strategies and principles. Communication Skills.

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Self Management – It’s About Communication

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  1. Self Management – It’s About Communication Marti Funnell RN, MSN, CDE Cecilia Sauter MS, RD, CDE

  2. Objectives • Identify Personal Goals of the Self-Management Session • Describe self management support • Apply self management support strategies and principles

  3. Communication Skills

  4. Opening the Door How often… How much Why… Tell me about… Help me understand… What, if any… What else…

  5. Keeping the door open In what ways? Why do you think that is? Can you tell me more about that? Why do you feel that way? How did that make you feel? What was that like for you?

  6. Encouraging conversation • Silence • Making reflections • Labelling emotions Responding

  7. Using Reflections: Listen and Empathize Reflect what was said Use his/her words Do not make it sound like a question Test whether you are understanding him/her “If I understand you correctly…” “It sounds like you are frustrated with…” “Its been difficult for you to…”

  8. No Advice

  9. No Shoulds

  10. Resource

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