1 / 25

Management and Organization Behavior

Management and Organization Behavior. Organization Agility. Responsiveness – Organization and Personal. Changing job responsibilities Advice & info – not orders Decentralized decision making Brainpower (expertise) Judgment not rules (X-preprogrammed) Organization, not leader, commitment

ninon
Download Presentation

Management and Organization Behavior

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Management and Organization Behavior Organization Agility

  2. Responsiveness – Organization and Personal • Changing job responsibilities • Advice & info – not orders • Decentralized decision making • Brainpower (expertise) • Judgment not rules (X-preprogrammed) • Organization, not leader, commitment • Employee interaction • Organic not mechanistic

  3. Core Competencies • Key to strategy • Strengths that build competitive advantage • Strengths to focus on vs. dabble in

  4. Organizing around Core Competencies • Accumulate/strengthen (identify) • Combine • Seek opportunities (leverage) • Strategic alliances – to cover your needs

  5. Learning Organizations • Decisions based on facts and details • Organization values knowledge expansion by employees • Reviews best practices (successes) and learnings (failures) • Benchmarking (goals and copying) • Communications/sharing (information)

  6. Big More mechanistic Economies of scale Economies of scope Small More organic Customer focused Lower overhead Big vs. Small Organizations

  7. Economies of Scale Examples • Automotive options • Clairol

  8. Bottling Machine

  9. Downsizing • Why? • Competitiveness • How? • Last resort • Train people • Protect talent • Help those who have lost jobs • Communicate the process • Identify future organization and functioning • “Rightsizing” • Restructuring

  10. Customer Relationship Management - CRM • High tech • High touch

  11. Primary (Line) R & D Inbound logistics Operations Outbound logistics Marketing & Sales Service Support (Staff) Firm infrastructure (accounting/finance/ legal/misc.) Human Resources Technology (internal) Procurement (not inbound logistics) Value Chain (Michael Porter)

  12. Total Quality Management (TQM) • W. Edwards Deming • Just after WWII • Now goes by other names as well…

  13. TQM – Four Principles of TQ • Meet the requirements • Error free work • Manage my prevention • Measure by the cost of quality

  14. TQM – The 10 actions of TQ • Commitment • Teams • Education • Measure/Display • Cost of Quality • Communication • Corrective Action • Recognition • Event • Goals

  15. Malcolm Baldrige Award • The best companies had the most complaints – why?

  16. Malcolm Baldrige Award

  17. ISO 9000 • International standard • Sets no specifics • Requires documentation for processes • Specific jobs • Quality procedures • Training • Operations • Complaints • Insures consistency

  18. Six Sigma • Goal – Six Sigma • Statistically based Procedure- Identify the situation Find the root cause Make a change Analyze the results Fix the results or redo Eliminates “Fixing something other than the problem”

  19. Six Sigma

  20. Reengineering • Mike Hammer • Eliminates “hand-offs” • That “insure” quality • That “CYA” • That insure jobs -- but build in quality and efficiency problems • Improves speed, reduces time • May reduce costs/people

  21. Time Based Competition • JIT • Zero inventory/lean manufacturing • Demand flow & Toyota production system • Supply chain management • Why? • Speed and ROI

  22. Keys to JIT • Eliminate waste (time and inventory) • Quality • Reduced cycle times • Employee involvement • Value added functions • Prevent problems

  23. More on JIT • Kan Ban • Demand Flow

  24. Kan Ban

  25. Simultaneous Engineering • CAD-CAM (together = CIM) • Flexible machining centers/factories • Dedicated machinery • Simultaneous Engineering

More Related