Traffic Incident Management Operational Services

1. Traffic Incident Management Operational Services Viki Watson, Principal Advisor (Incident Management)

2. Traffic Management Centres ITS Devices & STREAMS 131940 phone service Other Information sources M 1 2 3 4 5 6 7 8 9 Incident Occurs Response Despatched Response Arrives Traffic Diverted Incident Verified Incident Cleared Normal Traffic Site Investigated Monitor Incident Detected

3. M 1 2 3 4 5 6 7 8 9 Incident Occurs Response Despatched Response Arrives Traffic Diverted Incident Verified Incident Cleared Normal Traffic Site Investigated Monitor Incident Detected • Traffic Response Units • Quick Clearance Services • Emergency Call-Out (RAMC) • Managed Motorways • Incident Response Satellite Depots • Planned Incidents (MUTCD)

4. Video to be inserted here! Footage supplied courtesy of RACQ

5. Site Management M 1 2 3 4 5 6 7 8 9 Incident Occurs Response Despatched Response Arrives Traffic Diverted Incident Verified Incident Cleared Normal Traffic Site Investigated Monitor Incident Detected Normal Traffic Outer Cordon Call Out Inner Cordon End of Traffic

6. Traveller Information M 1 2 3 4 5 6 7 8 9 Incident Occurs Response Despatched Response Arrives Traffic Diverted Incident Verified Incident Cleared Normal Traffic Site Investigated Monitor Incident Detected • 131940 (web and phone) • Variable Message Signs • Variable Speed Limit Signs/Lane Use Mgmt • SMS • Major Incident Reports

7. Current Initiatives • TIMS Effectiveness audit to inform future planning • CCTV Standard & Strategy • Roadworker Safety • Breakdown Safety Strategy • Glovebox Guide • Yellow Ribbon Road Safety Week • EVP

8. Learnings from Previous Trials CCTV on TRU HVRU

9. Key Messages • Relationships • Roles and responsibilities • Resources and location • Communication • Cooperation • Duty of care to TMR officers, rescuers and road users