Road and Traffic Incident Management

1. Road and Traffic Incident Management Presenters: Stefan Sanders (Senior Network Manager) Wayne Oldfield (Maintenance Contract Manager) Rotorua 17 -18 March

2. Introduction • This presentation will cover: • The history of Marlborough Roads and its approach to a one network delivery • Maintenance and Operations review • Historical Road maintenance contracts • Network Outcomes Contact Conversion (NOC) • How incident management is delivered through the NOC • Incident Management – How well are we doing

3. Marlborough Roads is a unique office of the New Zealand Transport Agency which manages State Highways and MDC Roads as One Network. • The network is maintained by using the new Transport Agency’s NOC • Some History: • 1989 – MDC outsourced its roading operations • 1993 – Tendered Total Maintenance Management Contracts (1st in NZ) • 1999 – NZ govt considering road reform, birth of Marlborough Roads model • 2000 – Marlborough Roads office opens • 2012 / 2013 Maintenance and Operations Review • 2013 – Marlborough Roads is the first Road Controlling Authority to convert the new NOC model

4. The Marlborough Roads Office is a NZ Transport Agency Office.The Transport Agency have a contract with the Marlborough District Council to Manage the Districts Roading Activities. This contract is known as the Local Roads Asset Management Agreement (LRAMA)This contract includes : • Funding Assisted Roading Programme • Unsubsidised Roading Programme • Corridor Management • Transport Planning • Parking

5. State Highway Network • 247 Km of Highways • 78 Bridges • Marlborough District Council • 874 Km of Sealed Road Network • 645 Km of Unsealed Road Network • 349 Bridges and 10 Jetties • D’Urville Island – 68km • Traffic Volumes • SH Traffic Volumes 400 – 20,000 vpd • Local Roads: • High Volume Urban 8000 – 15,000 vpd 2% of the network • 1500km < 500 vpd

6. Marlborough Issues • Development – Urban and Rural • Forestry (excess of 2 M tonnes per annum) • Viticulture- (72% of NZ wines originates from Marlborough) 24,000 hectares of vineyard, 250,000 tonnes of grapes processed.

7. Marlborough Issues (cont..) • Aquaculture (70% of NZ Mussels and 80% of NZ Salmon) 2,800 Hectares of marine farm in the Marlborough Sounds • Tourism (Marlborough Sounds, Wineries). • Gateway to both islands, Port Marlborough and Inter – Island Ferries • Natural Events: • Storms/flooding/snow • Earthquakes! • Huge variation in climate

8. Understanding Our Customer Needs • It is hugely important we understand our customers needs. This is not only for delivering Levels of Service but also when it comes to dealing with incidents • Marlborough Region has a network of Ratepayers and Residents’ Groups • Marlborough Roads staff meet at least once a year with all of these groups

9. Understanding Our Customers Needs (cont..) • Marlborough Roads staff attend the MDC Assets and Services Committee meeting • Regular consultation with local Councillors • Chamber of Commerce • Road Transport Association • Automobile Association • Police • Regular Lifelines Group Meetings and Exercises

10. Incident Management PRE NOC • Pre NOC conversion • Marlb North and South – maintenance contracts • Professional Services contract • The consultant managed incidents with the contractor on behalf of the Marlborough Roads • Marlborough Roads main function were press and stakeholder relations

11. M&O Review • The Transport Agency reviewed its Highways and operations staff structure to ensure successful delivery of the NOC • Subsequently significant changes were needed in how the Transport Agency would manage its future business • New roles were created: • Journey Manager: ensure state highway operations provide effective and efficient end-to-end journeys, with a specific focus on moving people and freight. • Maintenance Contract Manager: ensure a consistent delivery of the NOC • Network Managers: Corridor and Network Management

12. Marlborough Roads Structure

13. NOC Conversion • Marlborough Roads converted its three existing contracts • Subsequently an un incorporated JV - HEB Construction Limited and Opus International Consultants • The Emergency Procedures and Preparedness Plan: defines the roles, practices and procedures in preparation for and during an incident response event. • NOC – Incident Response Maintenance Specification section 5 and 6 • Any event such as accidents, spillages, floods, fires….. • Responding to crashes and other events • Typical works include: • Assisting police and emergency services – TM and clean up • Repairing and make safe the road assets • Removal live animals and abandoned vehicles • Slip removal

15. Incident Management to Date: • We have managed several incidents since the conversion. • Earthquakes in July and August 2013 • Several storm events on the local road network, which resulted in twenty or so road closures and diversions • Landslips

16. Incident Management to Date: • In August 2013 we encountered a significant earthquake magnitude 6.6 depth of 8km • The earthquake, including significant aftershocks, was centred on Lake Grassmere Roads and bridges in that area suffering significant damage. • SH 1 was closed for approximately 18hrs as a number of large slips were cleared • Bridge approaches were levelled and cracking repaired. • To compound problems heavy rain following the earthquake made emergency repairs difficult and caused additional damage, slips, surface flooding etc.

17. Earthquake Response 16/08/2013 • Was not declared as a Civil Defence Emergency • The event was managed by the Marlborough Emergency Management Team at the MEM centre • Marlborough Emergency Management operates under the “Coordinated Incident Management Systems (CIMS)

18. CIMS In Practice

19. CIMS In Practice • Journey Manager based at the MEM centre communicating with Marlborough Roads team • Marlborough Roads Team co-ordinated works out in the field with the JV • Journey Manager keeping Incident Controller aware of what is happening in the field • Journey Manager briefing both the Mayor and the Highway Manager for hourly press releases

20. Thank You